Liberty Mutual Insurance ยท 15 hours ago
Litigation-No Fault, Claims Process Owner
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Fully owns and is accountable for delivering results and strategy for end to end lower complexity process, complex process step, cross line of business process step, or multiple process steps to drive to a best in class state.
Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas.
Provides the insight needed to support the end to end strategy.
Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance.
Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations.
Proactively assesses the operational health of the end to end process or process step(s), including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes.
Implements solutions across the field organization with managerial direction. Build strong relationships with enablers/stakeholders through collaboration and influence decision making at varying levels of the business operation.
Develops own strategic thinking by partnering with leadership to understand complex issues.
Independently and expertly develops process maps for their process(es) leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.
Qualification
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Required
5 + years casualty/ No Fault claims litigation experience required.
2-3 years process experience required.
Demonstrates superior claims/process knowledge/experience.
Advanced business operations knowledge to include understanding the function's value chain and market conditions.
Displays a solid understanding of the function's strategy (ie. Claims) and ensures strong alignment with the process(es) owned.
Proven ability to manage the process life cycle for multiple processes of varying complexity, as part of implementing business process changes.
Advanced presentation, communication, organizational, influencing, and relationship management skills.
Proven success leading change initiatives while establishing and maintaining effective relationships.
Displays strong research, problem solving, analytical, and critical thinking skills.
Knowledge of available data sources/elements and associated strengths and shortcomings.
Strong understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology.
Competencies typically acquired through a bachelor's degree or equivalent experience.
In addition, a minimum of 9 years of advanced leadership in claims process, operations, or project management.
Preferred
No Fault strongly preferred.
Solid knowledge of database software preferred.
Knowledge of business intelligence tools preferred.
Advanced degree preferred.
Similar experience in a field directly related to the applicable process would be considered.
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10,001+ employees
H1B Sponsorship
Liberty Mutual Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (88)
2022 (141)
2021 (113)
2020 (88)
Funding
Current Stage
Late StageLeadership Team
David Long
CEO
Julie Haase
Executive Vice President and Chief Financial Officer
Recent News
2024-11-07
Coverager - Insurance news and insights
2024-03-13
Business Insider
2023-04-04
Company data provided by crunchbase
