Tompkins Community Bank · 3 hours ago
Loan Servicing Specialist
Ithaca, NY
Full-time
Remote
Entry Level
$17.25/hr - $20/hr
2+ years exp
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Responsibilities
Perform daily duties with moderate supervision or direction within your defined work group to complete tasks within the group.
Expected to review reports for accuracy; balance the work of the group or of one’s own work; conduct and verify online maintenance; prepare and enter data into the online system; perform operational duties associated with consumer loan products, mortgage products, and business loan escrow accounts; post payments, payment corrections and loan adjustments; data entry and disbursement of tax payments and insurance premiums; provide complete and accurate payoff quotes.
Provide exceptional customer service to internal and external customers through a variety of communication channels and take ownership of the inquiry typically by researching and resolving basic inquiries; obtain pertinent information to escalate to other team members for further assistance; monitor department email and distribute to appropriate work groups.
Perform credit file administration functions including but not limited to the review of loan documents for quality control; interaction with Loan Officers and dealerships with regard to loan documentation; perfection and release of loan collateral documentation using external system; add loan and verification functions on the mainframe (i.e. Loan Boarding to core).
Maintain records and reports by validating scanned documents for quality assurance in the imaging system; file and retrieve hard copy documents; prepare, distribute, and monitor reports to associated team members; record for audit verification; legal and correspondence files.
Adhere to regulatory and technical requirements of outside agencies; perform duties per the most recent written procedures for all assigned functions within the assigned work group to ensure the daily completion of all tasks within established completion deadlines; complete all education, training and professional development required for this position.
Qualification
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Required
A High School Diploma or GED
Demonstrated ability to work in an office related work environment with a focus on production and customer service.
Must be able to work independently and as part of a team with basic supervision.
Strong interpersonal relations and communication skills.
Well established organization techniques.
Sound analytical and problem-solving abilities.
Basic computer skills to work with data, spreadsheets, word documents and other industry specific software.
Preferred
Two (2) years’ experience in banking and/or loan servicing preferred.
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
Company
Tompkins Community Bank
Tompkins Community Bank offers banking, insurance, and wealth management services to local families and businesses.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Gruber
Retired President & Chief Executive Officer
Patrick A'Hearn, Esq., CAMS
Corporate VP, BSA/AML/OFAC Officer
Recent News
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