DigniFi · 4 hours ago
Loan Servicing Supervisor
Fort Worth, TX
Full-time
Remote
Mid Level
$69K/yr - $72K/yr
3+ years exp
Maximize your interview chancesAutomotiveFinancial Services
No H1B
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Responsibilities
Lead, supervise and develop loan servicing team.
Monitor performance, scheduling, and providing feedback on employee’s overall performance.
Accountable for reducing delinquency for assigned accounts and hitting company goals.
Research and analyze accounts and examine historical data; evaluates past collection efforts.
Apply standard due diligence practices to collect monies owed; uses all appropriate communication efforts.
Resolve problems, provide support, and ensure excellent customer service to all internal/external stakeholders.
Demonstrate excellent work ethic and ensure that company policies are followed.
Perform specialized work, such as collection of loans requiring specific knowledge and performance of non-routine duties, such as second talk offs, management takeovers and dialer campaigns.
Review employee timecards, attendance and performance and address concerns as necessary.
Maintain proactive communication with employees and management.
Participate in management meetings and conduct morning huddles.
Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
Qualification
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Required
3-5 years of experience in Collections.
3+ years of experience managing, evaluating, and developing staff in a call center environment, preferably in the auto finance or related industry.
Proven success in reducing delinquency and charge-offs through effective team leadership.
Working knowledge of Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).
Strong leadership and people management skills.
Excellent communication, interpersonal, and conflict resolution abilities.
Problem-solving and decision-making capabilities.
Ability to work effectively in a fast-paced, dynamic environment.
Strong proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Effectively manage and motivate a team of up to 15 or more Collection Specialists.
Self-motivated, with the ability to work independently and as part of a team.
Benefits
Flexible PTO
11 Paid Holidays
80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
Long-term Disability Insurance
Basic Life Insurance
Paid Parental Leave
Matching 401k
100% Remote Work
Company
DigniFi
DigniFi is a fintech marketplace company that connects consumers with lenders to help finance large automotive repair costs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$189MKey Investors
Encina Lender FinanceBrigade Capital Management, LP
2024-05-14Debt Financing· $175M
2022-07-29Convertible Note
2020-06-30Series A· $14M
Leadership Team
Kevin Yu
CTO
Recent News
2024-10-27
2024-10-27
2023-12-20
Company data provided by crunchbase
