56 applicants

Company

MetLife · 6 hours ago

Long Term Disability Claims Specialist II

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Asset ManagementFinancial Services

H1B Sponsor Likely

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Responsibilities

Effectively manages with some level of oversight an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. The LTD CS will be evaluated for increases in their authority levels as they become more experienced in their decision-making and demonstrate consistency in meeting all key performance indicators

Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations.

Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions. These calls are used to gather essential details regarding medical condition(s) and treatment, occupational demands, financial information and any other information that may be pertinent to the evaluation of the claim. Once telephone calls are completed, you will be required to document the conversation within the claim file in a timely manner utilizing the appropriate level of detail and professional writing skills

Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations

Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available

Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions.

Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed

Proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments

Provides timely and detailed written communication during the claim evaluation process which outlines the status of the evaluation and/or claim determination.

Addresses and resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas.

Qualification

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Claims experienceCustomer service experience

Required

New hires should live a commutable distance from the site the role is posted in.

Prior experience with independent judgement and decision making while relying on the available facts

Be able to demonstrate the use of critical thinking and analysis when reviewing the information

Creative problem-solving abilities and the ability to think outside the box

Excellent interpersonal and communication skills in both verbal and written form

Excellent customer service skills proven through internal and external customer interactions

Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively

Organizational and time management skills

Preferred

Bachelor’s degree

1-3 years of LTD/IDI Insurance Claims experience

Benefits

Comprehensive health plan that includes medical/prescription drug and vision

Dental insurance

No-cost short- and long-term disability

Company-paid life insurance

Legal services

Retirement pension funded entirely by MetLife

401(k) with employer matching

Group discounts on voluntary insurance products including auto and home

Pet, critical illness, hospital indemnity, and accident insurance

Employee Assistance Program (EAP)

Digital mental health programs

Parental leave

Volunteer time off

Tuition assistance

Company

MetLife

Glassdoor

3.9

MetLife is a provider of insurance, employee benefits, and financial services .

Founded in 1868

New York, New York, USA

10,001+ employees

http://www.metlife.com

H1B Sponsorship

MetLife has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (61)

2022 (165)

2021 (96)

2020 (78)