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Newrez LLC · 3 days ago
Loss Mitigation Specialist (Negotiating SPOC)
Coppell, TX
Full-time
Onsite
Entry, Mid Level
1+ years exp
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Insider Connection @Newrez LLC
Responsibilities
Use manual and automated calling strategies to locate and contact delinquent homeowners
Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
Keeps servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated
Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.
Responsible for establishing initial contact with homeowner via telephone or written correspondence.
Must be able to communicate effectively through verbal and written means.
Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
Reviews and negotiates liens and judgements to help clear the title and protect the homeowner and investors interest in the property.
Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.
Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.
Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.
Certify that all required actions have taken place prior to completing a foreclosure sale.
Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
Be able to interact with a diverse audience including investors, production staff, and homeowners.
Perform other duties as assigned or necessary.
Willing to work overtime as well as weekends.
Qualification
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Required
Exceptional negotiation skills
Outstanding telephone and written communication skills
An entrepreneurial, sales-oriented business mindset
Familiarity with Internet-based search techniques (including the use of skip-tracing solutions)
The ability to maintain professional conduct when dealing with people of any mood or personality type
Familiarity with lending-related terminology and processes, especially related to mortgage delinquency
Excellent reasoning and research skills; the ability to see the "big picture" and manage the details
The ability to safeguard confidential customer and company information
A solid work ethic, high integrity, a positive attitude, and strong attention to detail
The ability to follow instructions but work with minimal direct supervision
Excellent keyboarding skills
Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.)
The ability to remain stationary (mostly in a sitting position) for long periods of time
High-school diploma (required)
Preferred
English fluency required; Spanish fluency a plus
College degree (preferred, but not required)
Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required). We will consider other relevant or similar experience
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Pet insurance
Short-term disability insurance
Long-term disability insurance
401(k) matching program
Paid time off
Paid holidays
Adoption assistance program
Tuition assistance program
Lucrative, performance-based bonuses
Advancement opportunities
Company
Newrez LLC
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table.
5,001-10,000 employees
H1B Sponsorship
Newrez LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (39)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
B
Bruce Williams
CEO
C
Catherine Dondzila
Chief Financial Officer
Recent News
Business Journals
2024-05-08
2024-03-07
Company data provided by crunchbase
