Avantor · 3 hours ago
Major Account Manager
Massachusetts, United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Maintain relationships with accounts by visiting customer sites within assigned territory.
Sell products and services to customers and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business.
Engage with customers over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support clients.
Respond to client inquiries and offer guidance on appropriate products and services.
Execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met.
Qualification
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Required
BA/BSc or equivalent essential
3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach plus 1 year leadership experience
A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach
Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment
Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools
Mandatory attendance of appropriate VWR Sales Trainings
A good understanding of company’ products, promotions, services- and solution offerings for customers
Must have an in-depth understanding of relationship types and buyer behaviors
Broad understanding of VWR Product & Service portfolio
In-depth understanding of the different VWR functions and their role
Fluent in oral and written English, preferably 1 or 2 more languages
Ability to take content and structure it in a way that is most appropriate for the audience and objective
Ability to develop mutually beneficial relationships and drive strategic conversations with Customers
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust
Outstanding interpersonal skills with the ability to manage various buyer types and personalities (e.g. technical-, user-, and economic buyers)
Strong organisational skills that drive projects forward
Is able to synthesize and integrate sales data to support management decisions
Ability to work independently and successfully manage time and territory
Strong ability to negotiate large account pricing strategies / contracts
Ability to handle difficult situations effectively
Builds and maintains clients trust through continuous and transparent engagements throughout projects
Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process
Is responsible for understanding the strategy of every customer
Innately customer focused and motivated to deliver value in every interaction
Proactive, Inspirational and Team Focused
A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships
Keeps up to date with relevant market trends
Uses specialists to offer valuable insights into addressing problems
Collaborates (with) and orchestrates the broader internal network
Commits to agreed actions on agreed timelines with customers
Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects
Helps to quantify the benefits of the solution to the customer
Develops credibility by challenging the client’s thinking to co-create valuable solutions
Drives meaningful conversations with the customer that help to develop a vision including solutions to problems
Company
Avantor
Avantor is a provider of mission-critical products and services to customers in the life sciences and applied materials industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-05-17IPO
2010-08-01Private Equity
Leadership Team
Michael Stubblefield
President and Chief Executive Officer
Allison Hosak
Senior Vice President, Global Communications
Recent News
2024-11-20
2024-10-18
Company data provided by crunchbase
