135 applicants

Company

Five9 · 12 hours ago

Majors Solution Consultant

United States

Full-time

Remote

Senior Level, Lead/Staff

$104K/yr - $201K/yr

15+ years exp

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Call CenterCustomer Service

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization

Strong ability to deliver compelling presentations to large groups remotely and in person

Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders

Demonstrable experience selling to deals over $3M ACV

Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy

Collaborate with Sales Directors to create deal specific solution 'visions' and appropriate talk tracks

Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market

Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives

Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives

Ability to qualify complex projects and understand the details of complex projects

Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact Center SMESolution SellingEnterprise Architecture DesignCRMIVRIP TelephonyWFOCustomer Relationship Management

Required

Minimum of 15 years’ experience with operating, selling, or servicing customer contact/engagement centers for sales or service

Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization

Strong ability to deliver compelling presentations to large groups remotely and in person

Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders

Demonstrable experience selling to deals over $3M ACV

Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy

Collaborate with Sales Directors to create deal specific solution 'visions' and appropriate talk tracks

Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market

Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives

Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives

Ability to qualify complex projects and understand the details of complex projects

Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)

Education - Bachelors or Equivalent Experience Preferred

Extensive on-site and web-based Executive presentation experience and skills

Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships

Proven record of successful solution selling, demonstrations and presentations to close deals

Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers

Enterprise architecture design

Contact Center industry experience

Preferred

CRM

IVR

IP Telephony (basic networking knowledge assumed)

WFO

IP Telephony (basic networking knowledge assumed)

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor

4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1,001-5,000 employees

http://www.five9.com

H1B Sponsorship

Five9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (21)

2021 (16)

2020 (15)