Greenshades Software · 13 hours ago

Managed Payroll Services (Payroll Processor)

Jacksonville, FL

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Ensure accurate and timely payroll processing for assigned clients

Serve as the primary point of contact for client payroll inquiries and support requests

Understand client business objectives and align payroll solutions to meet their needs

Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT

Escalate complex issues appropriately while ensuring timely resolution for the client

Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business

Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement

Stay updated on changes in payroll regulations and compliance requirements

Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards

Maintain accurate and detailed documentation of all client interactions, issues, and resolutions

Provide clients with periodic reports on payroll performance and other relevant metrics

Identify and recommend cross-selling opportunities that align with client needs and business goals

Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience

Support 'hyper care' activities for newly onboarded clients or those with a temporary need for additional assistance

Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payroll ProcessingClient Account ManagementPayroll CompliancePayroll Software ProficiencyTax RegulationsMulti-Priority Management