Federal Student Aid an Office of the U.S. Department of Education · 3 days ago

Management Program Analyst

United States

Full-time

Remote

Mid Level

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Government Administration

Insider Connection @Federal Student Aid an Office of the U.S. Department of Education

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Responsibilities

Works as the technical lead of FSA Customer Relations Management products, eligibility determination processing, services, programs, and projects.

Conducts qualitative and quantitative analysis evaluation activities to determine the standards and requirements needed to facilitate FSA Customer Relations Management; eligibility determination testing management; and processing production issue management.

Develops customer relations management plans, processes, procedures and eligibility determination project lifecycle activities, including documentation reviews and test case development.

Uses qualitative and quantitative methods to assess progress toward program goals and objectives.

Qualification

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Selective Service registrationFederal employment suitability determinationTelework eligibleNon-essential during government closuresNo financial disclosure requiredAssessing Title IV programsPublic Service Loan ForgivenessQuality controlFSA CRM experienceCustomer relations managementQuantitative methodsQualitative methodsOperations problem identificationProcedure problem identificationPublic Service Loan Forgiveness methods development

Required

Must be a US Citizen

Males 18 and over must be registered with the Selective Service

May be required to successfully complete a one-year probationary period

Must be determined suitable for federal employment

This position is eligible for telework

This position is considered non-essential for purposes of reporting to work during federal government closures

This position requires does not require financial disclosure

Experience in assessing Title IV programs, specifically Public Service Loan forgiveness needs, provides guidance, resolves problems, and provides quality control of our product services

Experience with FSA’s customer relations management system (CRM)

Experience providing and developing quantitative and qualitative methods to identify problems in operations and procedures for Public Service Loan Forgiveness