Interwell Health · 6 hours ago

Manager, Account Management

Remote, United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Health CareMedical

Growth Opportunities

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Responsibilities

Develop and implement strategic account management plans to maximize client satisfaction and retention

Lead and cultivate strong relationships to drive growth and expand market presence.

Implement strategies to mitigate risks related to contracts and address issues proactively.

Take ownership of key milestones and deliverables, ensuring timely completion and alignment with client expectations.

Drive forward initiatives collaborating with internal and external stakeholders to ensure successful outcomes.

Acts as a subject matter expert for IWH client management processes and maintains solid understanding of CMS and health plan regulations pertaining to Managed Care and Accountable Care Organizations

Collaborate with clients and internal teams to make informed renewal decisions based on account performance, client needs, and market conditions.

Provide regular reports and updates to senior leadership, highlighting achievements, challenges, and opportunities for improvement.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Resolve complex account problems creatively and in a timely manner, using all investigative resources at hand to research and gather viable solutions.

Prepares and delivers customer specific presentations outlining program activity, clinical outcomes and financial performance.

Works closely with internal and external data teams to organize data exchanges and troubleshoot issues when they occur.

Produces and maintains flow charts outlining internal and external processes, workflows, and systems logic

Uses project management skills and experience to implement multifaceted programs for new and existing clients

Maintains positive customer relationships by working with internal partners to ensure contractual obligations are being met; ensures that defined contractual requirements and performance guarantees are adhered to by the organization and delivered to customers in a timely manner

Supports the IWH Leadership Team in new policies, procedures, and workflows as it relates to Account Management

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementBusiness DevelopmentClient Relationship ManagementData AnalysisHealth Care AdministrationStrategic ThinkingProject Management

Required

5 + years of account management and business development experience.

Bachelor's Degree required in Business Administration or Health Care Administration.

Strong interpersonal skills with the ability to cultivate and maintain meaningful relationships with clients and stakeholders fostering trust and collaboration.

Result driven and strategic thinker with the ability to analyze data, identify opportunities, and develop actionable insights.