28 applicants

Company

Cardinal Health · 1 day ago

Manager, Application Development and Maintenance - Nationwide

Massachusetts, United States

Full-time

Remote

Senior Level, Lead/Staff

$122K/yr - $182K/yr

8+ years exp

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H1B Sponsor Likely

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Responsibilities

Manage a diverse onshore/offshore team, leading technical subject matter experts (SMEs) and functional analysts while overseeing operations for PharmaConnect, Order Express, and Vantus.

Utilize technical knowledge to understand the integration of eCommerce systems with critical middleware and backend systems.

Proactively monitor system performance and customer interactions, swiftly addressing any issues that arise.

Ensure system health, conduct HADR testing, and resolve production support issues with urgency.

Work closely with the product team on roadmaps and fiscal planning, maintaining strong relationships.

Manage standard operating procedures (SOPs), audit responsibilities (SOC2, SOX), and ensure compliance with security principles.

Oversee project budgets and provide regular updates to the product team regarding financial status.

Manage relationships with MSA partners, ensuring effective incident management and adherence to service level agreements (SLAs).

Coordinate meetings with various teams (Sales, Product, Support) to align on issues and upcoming projects.

Lead and nurture a diverse team of software engineers, fostering a collaborative environment that drives high performance and focuses on delivering a seamless customer experience.

Build and maintain strong relationships with clients and customers, ensuring their needs are understood and met effectively.

Ensure Change Control and other policies are followed effectively that align with organizational goals and enhance operational efficiency.

Make decisions that have a short-term impact on work processes and customer outcomes, ensuring they align with broader objectives.

Engage with leaders, peers, and partners to address operational and project-related issues.

Facilitate discussions to resolve issues related to operations or projects, ensuring smooth workflows and effective communication.

Work to gain consensus among various stakeholders, promoting collaboration and alignment on key initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing applicationsTechnical team managementEcommerce applicationsSoftware testing methodologiesAgile project methodologyPerformance managementOperational experienceResource management

Required

8-12 years of experience in managing customer-facing applications and their operations

5+ years of experience managing technical teams, with prior experience leading globally distributed teams

Strong leadership and people management skills, with the ability to work directly with business leaders

Proven ability to develop individuals and teams and manage individual performance

Thorough understanding of software testing methodologies and processes, including functional, performance, and non-functional testing

Experience with agile project methodology and tools

Ability to understand the criticality of customer issues, prioritize tasks, and manage resources for quick resolution

Capability to hold partners accountable and work closely with them to address issues

Prior people manager role capable of managing large teams with onshore/offshore resources

Prior experience with managing large customer facing applications, operational experience a plus

Prior experience in managing critical customer-facing applications

Preferred

Bachelor’s degree in related field, or equivalent work experience

Prior experience with ecommerce applications is a plus

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Company

Cardinal Health

Glassdoor

3.7

Cardinal Health is a manufacturer and distributor of medical and laboratory products.

Founded in 1971

Dublin, Ohio, USA

10,001+ employees

https://www.cardinalhealth.com

H1B Sponsorship

Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (112)

2022 (131)

2021 (144)

2020 (126)