Emergent Holdings · 4 days ago
Manager, Claims
United States
Full-time
Remote
Senior Level
$90K/yr - $152K/yr
7+ years exp
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Responsibilities
Manages a unit of commercial property claim professionals.
Leads claim team in support of department initiatives and strategies, case file handling, customer service and quality.
Consistently monitors workflows to maximize accuracy and efficiency. Maintains an acceptable level of service and customer satisfaction and retention.
Effectively manages the quality review process.
Develops unit goals, objectives, processes, procedures and systems.
Stays abreast of changes in commercial property claims case law and the regulatory environment.
Identifies team staffing needs and takes necessary measures to ensure appropriate levels of service. Mentors employees and develops career paths with growth opportunities.
Participates in development of annual departmental budget as needed
Participates in special projects and serves on committees as needed.
Directly supervises exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to effectively interviewing, hiring, terminating and training employees, planning, assigning and directing work, appraising performance, rewarding and counseling employees, addressing complaints and resolving problems, supporting and encouraging the engagement process.
Qualification
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Required
Bachelor’s degree in a related field.
Seven years of experience in a claim environment with demonstrated technical experience that provides the necessary knowledge, skills and abilities.
Three years supervisory or leadership experience in claims required.
Knowledge of team-building and employee motivation theories with the ability to effectively manage multi-functional employee teams.
Demonstrated leadership abilities.
Knowledge of laws, regulations and compliance requirements related to workers’ compensation insurance.
Demonstrated technical knowledge of insurance administration, claims management or relevant insurance expertise.
Ability to work with and empower others on a collaborative basis to ensure success of unit team.
Excellent oral and written communication skills.
Knowledge of insurance and underwriting techniques, agency and policyholder needs.
Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
Ability to establish workflows, manage multiple projects and meet necessary deadlines.
Ability and proficiency in the use of computers and company standard software specific to position.
Preferred
Relevant combination of education and experience may be considered in lieu of degree.
Certification or progress toward certification is highly preferred and encouraged.
Previous workers’ compensation claim management with multi-jurisdictional experience preferred.
Bilingual skills preferred.
Company
Emergent Holdings
Emergent Holdings’ elite team makes lives, companies and communities better! Emergent Holdings is driven by a singular goal — improving the health and safety of our customers and our communities.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
John S. Roberts
Executive Vice President, Emerging Markets & Chief Administrative Officer
Brittanie Benson
Human Resources Business Partner
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