90 applicants

Company

NextGen Healthcare · 18 hours ago

Manager, Client Services

Remote GA

Full-time

Remote

Mid, Senior Level

6+ years exp

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AnalyticsElectronic Health Record (EHR)

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Responsibilities

Direct the activities of a small staff of technical professionals and technical support staff.

Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications.

Implements and measures the effectiveness of improved process or operational policies.

Provide technical feedback to engineering concerning product changes/enhancements.

Create tests, tools, and diagnostic procedures for use by product support personnel.

Quality check technical product documentation. Including reviewing application logs, databases, application programming, server stability and performance related issues.

Document analysis and actions for Support calls.

Work directly with clients to assist in resolving their issues.

Analyze team specific data to determine resource requirements and allocations, client training curriculum and other factors critical to company's operation.

Manage change and process improvement to gain efficiency and improved customer satisfaction.

Responsible for successful deployment of new application releases.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLJAVAPerlHTMLC/C++Unix/LinuxWindows Operations

Required

Bachelor's Degree in Computer Science, Computer Software or related field.

6+ years of experience technical and/or application support management role or related experience.

Technically fluent in SQL, JAVA, Perl, HTML, Fortran, C/C++, etc.

Unix/Linux and Window Operations systems.

Leadership, communication, customer service, interpersonal, problem solving skills.

Ability to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.

Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.

Company

NextGen Healthcare

Glassdoor

2.9

NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.

Founded in 1974

Irvine, California, USA

1001-5000 employees