1Password · 6 hours ago

Manager, Community Content

United States

Full-time

Remote

Mid, Senior Level

$109K/yr - $147K/yr

7+ years exp

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Comp. & Benefits

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Responsibilities

Lead a team of content producers to create engaging, informative content in various formats that supports and informs our customer community.

Blend technical accuracy with engaging storytelling to bridge the gap between complex technical information and the practical needs of customers.

Collaborate closely with the Community, Customer Experience and Go-to-Market teams to ensure a seamless flow of information and continuous improvement in content strategies.

Establish and maintain content standards and create mechanisms for sourcing and publishing user-generated content.

Leverage customer-facing content and the voice of the customer to help the Customer Experience team maintain a comprehensive internal knowledge base, ensuring all information is accessible, accurate, and up-to-date.

Contribute to the creation of guides, case studies and other content to help our customer community understand more about 1Password products and how they can be successful.

Establish and maintain workflows to harness user-generated content from community members.

Collaborate with various teams to develop content that supports new initiatives, product launches, and other key business objectives.

Engage in creative problem solving, experimenting with new content formats and strategies, and sharing insights with the team.

Continuously learn and adapt to new trends and technologies in content development and customer experience.

Lead the continued shaping and maintaining of our internal knowledge base, applying insights from customer facing content to ensure all content is up-to-date, relevant, and easily accessible.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS contentTechnical writingSEOContent managementCustomer journey mappingInternal knowledge basesUser-generated contentContent strategyInstructional contentVideo productionInfographicsCross-functional collaboration

Required

7+ years of experience in content production and/or technical writing in a marketing or customer experience environment including 1-2 years managing people.

Proven experience creating customer-facing content for a B2B SaaS audience.

Demonstrated experience with creating and managing content in various formats (text, video, infographics) and across multiple platforms.

Strong skills in SEO, analytics, and proven experience with using data to guide content strategy and improvements.

Demonstrated ability to work collaboratively with cross-functional teams, including technical and non-technical stakeholders.

Familiarity with customer journey mapping and creating content to enhance customer experience.

Experience in developing and maintaining internal knowledge bases, FAQs, and instructional content or leading teams doing this work.