Manager, Customer Management @ Carrot Fertility | Jobright.ai
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Manager, Customer Management jobs in United States
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Carrot Fertility · 6 hours ago

Manager, Customer Management

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ConsultingHealth Care

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Responsibilities

Lead a team of Customer Success Managers focused on building strategy and delighting customers.
Maintain a high-performing team that supports new and existing Carrot customers.
Work strategically to best satisfy customer needs to become a celebrated and continuing component of their benefits offering.
Serve as the main point of contact for customers and work with cross-functional teams to deliver a best-in-class experience.

Qualification

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Customer Success ManagementProject ManagementHealthcare ExperienceCRM ExperienceData Reporting ToolsCustomer Delight

Required

Bachelor’s degree
3-7+ years of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
5+ years of professional experience in healthcare and/or benefits
You have successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
You are highly organized and detail-oriented
You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
You have a passion for delighting customers and improving their members’ overall Carrot experience
You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred

Master’s Degree
CRM experience (ie. Catalyst, Salesforce)
Experience with data and reporting tools such as Domo

Benefits

Health and wellness benefits
Retirement savings plans
Short- and long-term incentives
Parental leave
Family-forming assistance
Competitive compensation package

Company

Carrot Fertility

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Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere.

Funding

Current Stage
Growth Stage

Leadership Team

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Tammy Sun
Founder, CEO
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Asima Ahmad, MD, MPH, FACOG
Co-founder and Chief Medical Officer
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Company data provided by crunchbase
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