Carrot Fertility · 6 hours ago
Manager, Customer Management
ConsultingHealth Care
Insider Connection @Carrot Fertility
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Responsibilities
Lead a team of Customer Success Managers focused on building strategy and delighting customers.
Maintain a high-performing team that supports new and existing Carrot customers.
Work strategically to best satisfy customer needs to become a celebrated and continuing component of their benefits offering.
Serve as the main point of contact for customers and work with cross-functional teams to deliver a best-in-class experience.
Qualification
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Required
Bachelor’s degree
3-7+ years of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
5+ years of professional experience in healthcare and/or benefits
You have successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
You are highly organized and detail-oriented
You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
You have a passion for delighting customers and improving their members’ overall Carrot experience
You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred
Master’s Degree
CRM experience (ie. Catalyst, Salesforce)
Experience with data and reporting tools such as Domo
Benefits
Health and wellness benefits
Retirement savings plans
Short- and long-term incentives
Parental leave
Family-forming assistance
Competitive compensation package
Company
Carrot Fertility
Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere.
Funding
Current Stage
Growth StageRecent News
Built In Chicago
2024-04-05
Built In Chicago
2024-04-05
Built In Boston
2024-04-05
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