Be an early applicantLess than 25 applicants

Company

HubSpot · 10 hours ago

Manager, Customer Success - Strategic Accounts

United States

Full-time

Remote

Mid, Senior Level

$119K/yr - $190K/yr

3+ years exp

Maximize your interview chances

AnalyticsCopywriting

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @HubSpot

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Lead a team of 8-10 Principal CSMs who are dedicated to delivering a remarkable experience throughout the customer lifecycle

Coach and guide Principal CSMs in strategies to build durable customer value

Develop the skills of your team as they grow in their career

Manage day-to-day operations of your team including: maintaining an accurate forecast, managing escalations from your direct reports, ensuring the delivery of high quality engagements throughout the customer lifecycle, and ensuring teams properly document activities in a timely manner

Champion initiatives to foster diversity, equity, inclusion and belonging within the team and among peers in management

Analyze customer and performance data to make informed decisions about operational and process changes

Contribute to and co-manage segment and organization-wide initiatives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success managementData analysisChange managementCollaboration skillsEscalation managementCoaching skillsCustomer relationship management

Required

Experience working at a marketing, software, management and/or consulting company

3+ yrs experience as a people leader

A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment

Record of success collaborating with all levels of internal leadership

Experience navigating and resolving customer escalations

A proven track record of executing bold growth strategies and over-performing against company targets and expectations

Experience successfully bringing others along through change, gaining commitment from those impacted

Excellent leadership, organizational, problem solving, and decision-making skills

A deep understanding of how complex organizations work

A background using data to analyze results and make decisions

The ability to communicate effectively in small and large groups

A proven track record of championing a positive, high-performance culture within the team

Company

HubSpot

Glassdoor

4.0

HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.

Founded in 2006

Cambridge, Massachusetts, USA

5001-10000 employees

http://www.hubspot.com

H1B Sponsorship

HubSpot has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (61)

2022 (103)

2021 (88)

2020 (33)