96 applicants

Company

Coinbase · 2 days ago

Manager, CX Compliance QA

Remote - USA

Full-time

Remote

Mid, Senior Level

$144K/yr - $170K/yr

6+ years exp

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BitcoinBlockchain

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Oversee the Transactions Monitoring Escalations Quality Assurance Programs for the US and Coinbase International

Manage a team of Senior Quality Assurance Analysts

Conduct weekly capacity planning reviews and allocate cases for auditing based on analyst capacity

Establish, maintain and enhance QA metrics and Standard Operating Procedures

Partnering with Operations on initiatives to improve output quality metrics and key risk indicators

Perform Root Cause Analysis to surface underlying systemic drivers of persistent opportunity areas of improvement

Assist with compliance, internal audit or regulatory, Design Effectiveness Assessments and Operational Effectiveness Testing of relevant TMS Processes

Ensure service level agreements and quality metrics are met for both individual and team performance.

Collaborate with internal teams, including Data Analytics, Escalations, Financial Crime Compliance, and Learning & Development to launch or improve workflows and processes

Utilize a deep understanding of metrics to drive data-driven recommendations

Continuously add value through effective impact analysis, prioritization, and efficient project execution

Conduct post-implementation reviews and suggest process revisions as necessary

Ensure comprehensive change communication and coordination

Identify and implement process optimization opportunities to enhance efficiency and eliminate roadblocks

Perform gap analysis and root cause analysis on recurring issues.

Handle ad-hoc assignments as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

BSA/AML experienceCompliance qualificationData Analytics knowledgeProcess improvementsLine management experienceProject managementVirtual currenciesBlockchain analyticsExperience in QC/QAAdvanced Google appsJIRASalesforce Service Cloud

Required

6+ years BSA/AML experience with high quality technical expertise at an equivalent financial services organization, fintech or advisory firm, regulator or law enforcement agency

A professional compliance qualification is a must (ICA, ACAMS or equivalent)

Strong communication skills and presence: ability to interface with regulators and executive teams

Line management experience

Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base

Experience in project management and process improvements

Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organisation

Strong planning skills; able to manage multiple priorities and tasks

Travel requirements up to 10% to Coinbase offices and vendor locations

Strong Data Analytics knowledge (Excel or Google Sheets)

Preferred

Knowledgeable in the area of virtual currencies, particularly in the context of AML/CTF

Knowledge of blockchain analytics tools

Experience in performing QC and/or QA

Advanced understanding of Google apps, JIRA, Salesforce Service Cloud

Benefits

Target bonus

Target equity

Benefits (including medical, dental, vision and 401(k))

Company

Coinbase

Glassdoor

3.7

Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.

Founded in 2012

San Francisco, California, USA

1001-5000 employees

https://www.coinbase.com/

H1B Sponsorship

Coinbase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (69)

2022 (233)

2021 (235)

2020 (75)