73 applicants

Company

Edwards Lifesciences · 5 hours ago

Manager, HRIS - ServiceNow HRSD

United States

Full-time

Remote

Senior Level, Lead/Staff

$115K/yr - $163K/yr

8+ years exp

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Comp. & Benefits

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Responsibilities

Build and drive the culture of the HR knowledgebase by sharing within HR community and serve as the advocate for Knowledge Management initiatives.

Edit newly submitted and existing knowledge base content for quality and effectiveness

Create and deliver training on the new development and enhancements for current and new processes.

Analyze feedback, usage statistics, and other data to prioritize creation and continuous improvement of ServiceNow HRSD.

Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources.

Ability to analyze advanced HR scenarios and develop recommendations and design solutions.

Strong understanding of employee culture and build and maintain key relationships with Stakeholders, COEs and SMEs.

Plan SN Knowledgebase projects and activities while developing solutions that add value to Edwards employees and stakeholders with accountability for successful completion within scope of project deliverables.

Provide direction and guidance to execute tactical HRIS projects and/or initiatives. Identify and interpret trends and patterns to help influence changes to the operations, process or programs.

Create and review data of articles adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.

Identify and evaluate SN and KB process improvements and/or course correction/course alignment opportunities. Create and maintain proper documentation related to HR systems.

Partner with other SMEs outside of HR (IT, Legal, Finance, etc) to provide HR with more robust analytics. Develop thorough understanding of HR-related data and creates complex queries to extract data for comprehensive analysis.

Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.

Other incidental duties as assigned by manager

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowHR analyticsProject managementHR technologyServiceNow HRSDHRSD certificationAGILEHTMLMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioStakeholder management

Required

Bachelor's Degree and 8 years experience of analytics including 2+ years ServiceNow experience

Strong understanding of the project lifecycle

Preferred

Prior experience in HR systems or HR technology, preferably 5+ years

Prior experience with ServiceNow HRSD and a strong understanding of how ServiceNow operated within the HR setting

HRSD certification

Exposure to and participation in ServiceNow implementations

Able to build and maintain strong relations with varying levels and types of stakeholders in order to influence, drive change, perform as the SME, and escalate issues to the appropriate levels of management

Ability to quickly learn new concepts, skills, and processes, seeks new knowledge, embraces feedback and learns from mistakes

Prior experience working in AGILE

Working knowledge of HTML

Advanced Microsoft Word, Excel, PowerPoint, and Visio skills

Proven successful project management skills

Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines

Proven expertise in ServiceNow and related systems in deployment, analysis and maintenance

Solid in-person and remote presentation skills with ability to demonstrate technical solutions clearly, facilitate discussions and drive decisions

Ability to articulate and assess analytical needs in ambiguous situations

Strict attention to detail

Ability to manage competing priorities in a fast paced environment, prioritizes tasks, avoids procrastination, and balances responsibilities effectively

Consult in project setting within specific sections of area

Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control