Personify Health · 16 hours ago
Manager, Implementation Project Management
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $114K/yr
5+ years exp
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Responsibilities
Mentor, supervise, manage and coach a small team of Implementation Specialists and Coordinators
Build and serve as a subject matter expert amongst the team. Topic(s) to be determined on an individual basis.
As needed, project manage the implementation of new clients and serves as a client-facing expert on all operational aspects of all Personify Health’s health plan administration programs and solutions.
As needed, project manage platform migrations and Professional Services customizations and implementations
Deliver the highest level of client satisfaction to ensure a successful implementation.
In collaboration with the Director, identify new steps and implement new procedures as part of product updates as necessary
Respond to and resolves client or broker requests and questions during the implementation process
Solicit client feedback and work with internal partners to implement enhancements and fixes.
Employ Personify Health standard project methodology, processes, and procedures
As assigned, participate in pre-sales activities to drive new business including RFP completion, prospect sales calls, and finalist meetings
Provide supplemental operational and tactical support to the Services team when bandwidth allows
Perform special projects as requested.
Qualification
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Required
Bachelor's degree, or equivalent, in related discipline
5+ years of directly related project management or client implementation work experience
Previous experience working directly with clients and/or brokers required
Excellent knowledge of Microsoft Office suite
Experience working with project management tools (Microsoft Project, Smartsheet, etc.)
Strong project management skills
Excellent customer facing skills
Ability to navigate a dynamic technological environment
Previous experience managing multiple and changing priorities with a positive attitude
Ability to build relationships to work effectively with and through others
Ability to prioritize deliverables and negotiate with clients and internal parties
Excellent interpersonal and writing skills
Strong organizational skills and detail orientation
Required to work cross-functionally within the organization and with external partners
Strong analytical, problem-solving skills
Preferred
Previous experience working in health plan insurance, benefits administration and/or 3rd party administrators strongly preferred
Benefits
10% target bonus/variable compensation
Health, dental, vision, mental health and other benefits
Company
Personify Health
Personify Health is a software that provides health plan administration, comprehensive health navigation, and holistic well-being solutions.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
MedCity News
2024-12-22
2024-12-20
2024-12-19
Company data provided by crunchbase
