CharterUP · 2 days ago

Manager, Inside Sales

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Growth Opportunities

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Responsibilities

Lead, mentor, and inspire a team of Inside Sales Representatives (ISRs) to achieve and exceed performance metrics, including gross revenue, quote conversion rates, and customer satisfaction.

Act as a hands-on player-coach, stepping in to guide complex sales situations and provide real-time feedback to team members.

Foster a collaborative, high-performance culture grounded in accountability, continuous improvement, and customer focus.

Monitor, analyze, and act on team and individual performance metrics to identify trends, address gaps, and implement strategies for growth.

Develop and deliver advanced training programs to refine sales techniques, strengthen objection handling, and deepen product expertise.

Conduct regular one-on-one sessions and team meetings to set goals, review progress, and provide actionable feedback.

Collaborate with senior leadership to establish team goals that align with broader organizational objectives.

Streamline sales workflows to ensure optimal handling of inbound and outbound leads, voicemails, texts, and emails, maximizing productivity and response times.

Leverage CharterUP’s proprietary marketplace technology and emerging AI tools to drive efficiency and elevate the customer experience.

Empower the team to build and maintain strong, long-term client relationships, emphasizing repeat business and retention.

Ensure a customer-first approach by deeply understanding client needs and tailoring solutions to exceed expectations.

Qualification

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Sales ManagementCoaching SkillsData AnalysisCRM SystemsGoogle SheetsMS ExcelHigh-Velocity SalesSales SoftwareRemote Team Management

Required

5+ years of experience in sales, with at least 3+ years in a management or team lead role.

Must have led teams of at least 10+ in prior roles, preferably in a remote environment.

Proven track record of achieving and exceeding sales targets, both as an individual contributor and as a team leader.

Expertise in coaching and developing high-performing sales teams, with a focus on measurable growth and continuous improvement.

Demonstrated ability to pull/manipulate spreadsheet data to identify trends and inform decision-making. Experience with Google Sheets or MS Excel required.

Strong analytical skills with the ability to use data to inform decision-making, track performance, and implement process improvements.

Experience managing sales metrics such as quotas, conversion rates, and forecasting, with a focus on balancing short-term results with long-term growth.

Exceptional interpersonal and communication skills, capable of inspiring trust and credibility with clients, team members, and leadership.

Skilled at managing complex sales scenarios and fostering relationships with diverse internal and external stakeholders.

High school diploma or equivalent required.