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Company

OneOncology · 2 hours ago

Manager, IT Operations

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Acts as a liaison between practice stakeholders and OneOncology technical support teams.

Participates in timely communication and tracking when emergency or escalated issues arise.

Leads and oversees technical projects in alignment with practice goals.

Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.

Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users.

Leads efforts to improve practice IT department processes and procedures.

Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects.

Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with and exceed practice expectations.

Supports practice leadership and decision-making to research, evaluate, recommend, and implement technology solutions.

Serves as technical project lead for clinical technology projects, including but not limited to opening of new clinic locations, etc.

Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.

Qualification

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Technical leadershipHIPAA complianceIncident analysisProblem managementHardware knowledgeMS ServersActive DirectoryGroup PolicyVirtual Environment ManagementM365 managementVOIP systemsPowershell scriptingHealthcare experienceTelecommunications systemsMultitasking ability

Required

Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within the OneOncology IT and service desk team.

Experience as a technical leader providing proven solutions. Experience in healthcare a plus.

An understanding of HIPAA or similar regulatory and security/privacy frameworks.

An ability to think critically about systems and adjust as needed.

Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process.

An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues.

Strong knowledge of hardware, software, and network.

High level understanding of computer systems, telecommunications systems, security, network and systems administration.

Strong knowledge of practice management principles.

Excellent leadership and decision-making skills.

Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure.

Able to successfully multitask and prioritize service issues while working under pressure.

Strong knowledge of Active Directory user and group maintenance tasks.

Strong knowledge of Group Policy design, management and troubleshooting.

Strong knowledge of Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.).

Strong knowledge of VOIP phone systems (Zoom Phone experience a plus).

At least 5 years of progressively responsible work experience in technology support.

3+ years in IT leadership/management.

Preferred

Experience with Powershell and/or other scripting/automation techniques is preferred.

Bachelor’s degree in information systems or healthcare related field is preferred.

Healthcare related experience a plus.

Company

OneOncology

OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.

Founded in 2018

Nashville, Tennessee, USA

1,001-5,000 employees