Be an early applicantLess than 25 applicants

Company

Ticketmaster · 1 day ago

Manager, Marketplace Support, Microflex - Tours and Onsale

Germany, PA

Full-time

Remote

Mid, Senior Level

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Responsibilities

Day-to-day resource allocation for projects and on-sale support

Gap analysis

Liaising with other department leads listed above to coordinate scheduling and onsale planning

Continuous improvement of functional processes

Workflow request systems

Tracking

Tools

QA processes

Communication

On-sale call management

Enhancements in these areas aim to enhance precision and quality across significant events and on-sales

Optimising the Fan Experience

Working closely with MPS Leadership

Discusses

Documents

Implements

Executes these improvements

Staying abreast of new MFX and channel developments

Providing valuable input on product-related projects

Engaging in staff education

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microflex systemLive Nation experienceTicketmaster marketplaceTM1JIRASalesforceTime-management skillsOrganisational skills

Required

Prior experience with the Microflex system is essential, ideally from a support perspective.

Experience with Live Nation, and Ticketmaster marketplace channels useful.

Ability to navigate through workstream tools (TM1, JIRA, Salesforce)

Strong understanding of the business needs of the fan, artist, and MFX market clients

Ability to thrive in a high-pressure environment

Excellent verbal and written communication skills with exceptional attention to details

Proven leadership skills

Strong communication, presentation, and written skills

Excellent time-management and organisational expertise

Flexibility that allows effective teamwork with people at all levels of the organisation

Can work independently while working collaboratively

Desire to work in a fast-paced, multi-tasking, fluid environment with ever-changing priorities

Must be resourceful and able to negotiate your needs from the company

Rock Solid Reliability – I earn the trust of co-workers and fans; I set clear expectations; I deliver high-quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen; I show recognition and appreciation for the contributions of others; I know that I can’t succeed alone.