Galileo · 17 hours ago

Manager, Patient Support -- Virtual

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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Responsibilities

Lead a team of Patient Support Navigators, providing consistent coaching, development and by driving accountability against performance goals.

Work collaboratively across teams to balance the needs of patients, clinicians, and other internal stakeholders, as the organization scales for growth.

Help manage ownership for one of our contact channels (phones, chats, back-office), ensuring recurring logistical tasks and work is assigned/handled.

Proactively identify process and systems improvements that will help us continue to improve the overall patient experience.

Have availability to work with teams in all timezones, predominantly EST, as well as supporting over the weekend through rotation.

Qualification

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CoachingProcess improvement

Required

1-3 years as a people leader, leading teams of individual contributors.

A passion for coaching and developing people: offering consistent support and guidance to get them to perform their best, as well as ensuring accountability.

A champion of collaboration and inclusivity and foster a culture and strong shared values. Use these skills to help drive consistent engagement across the teams.