Gusto · 9 hours ago

Manager, Payroll Implementation (People Empowerer)

LV Metro Area

Full-time

Remote

Mid Level

$86K/yr - $110K/yr

3+ years exp

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Bookkeeping and PayrollEmployee Benefits

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Responsibilities

Lead a team of Onboarding Consultants in implementation of the Gusto platform for new customers.

Define, track, and report on key metrics that inspire the right behaviors and propel the team’s overall performance.

Design and continuously improve the payroll onboarding process to enhance efficiency and client satisfaction.

Lead discussions on compensation and career growth, contributing to the development and expansion of the department.

Collaborate with other departments to ensure they understand their role in the client journey and its impact on the overall experience.

Analyze and refine team processes regularly, implementing changes that drive increased efficiency.

Promote interdepartmental collaboration to support client retention and project management growth opportunities.

Identify and secure the necessary resources (Ops, Product, other departments) for the Payroll Implementation team, ensuring collaboration and alignment.

Uphold and protect our company culture, considering how decisions impact policies, practices, team morale, and customer satisfaction.

Develop and achieve goals aligned with the company’s vision and strategic initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Management experienceOnboarding process designProject managementSoftware rolloutsLeadership capabilitiesIssue de-escalationMastering new software