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Company

OCHIN, Inc. · 5 hours ago

MANAGER, PORTFOLIO MANAGEMENT -EPIC INSTALL

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $191K/yr

6+ years exp

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Responsibilities

Manages Executive-Level relationship with the member and serves as primary Point of Contact for the member Executive Sponsor and their Executive Leadership throughout the project life cycle.

Meets regularly with member Executive Leadership throughout project lifecycle to ensure member/OCHIN alignment and a strong member relationship and works closely with them during member/OCHIN escalations.

Works in conjunction with member/OCHIN Executive Leadership to confirm project completion and transition to Account Management.

Bridges the gap between strategy and implementation by providing strategic thought, direction, and conversation

Actively partners with OCHIN Senior-Level and Executive-level Leaders throughout the project lifecycle to:

Provide high-level project overview and status

Evaluate project health throughout project lifecycle, including determining readiness for transition to Account Management and gain approval using knowledge of full project scope, risks, productivity, morale, metrics, etc.

As part of the overall install strategy, may work collaboratively with C-Level/VPs to find solutions to complex member issues as required.

Provides oversight and direction for active installation projects within their portfolio and is ultimately responsible for project success; Portfolio size varies between approximately $5M and $25M.

Manages and monitors the Financial Milestones for every project to ensure on-time revenue recognition for each member as needed to support OCHIN's financial vitality.

Manages and monitors the health of assigned projects and their operational outcomes through tracking of quantitative (metrics), qualitative data, and PM best practices.

Facilitates the identification, mitigation, and escalation of project risks and issues within OCHIN and member leadership.

Maintain awareness and readiness to report project status in Portfolio Review meetings or other forums as requested.

Regularly participates in Executive Sponsor meetings, Portfolio Review meetings, project team meetings, project planning meetings, and other events as needed.

Periodically provides Executive Implementation Overviews to new members and facilitates the prompt generation of project schedules for the purpose of aligning members to key project activities and resourcing requirements.

Ensures that team goals are aligned with departmental goals and OCHIN strategic direction.

Maintains and improves install and stabilization processes and the respective documentation, tools, and templates.

Facilitating adherence to established OCHIN install processes and best practices.

Ensure their staff’s compliance with corporate Statement of Work (SOW) and Change Order (CO) processes.

Use system thinking and collaborate effectively with internal and/or external partners to ensure effective integration of changes and to foster organizational learning. This includes the use of OCHIN organizational learning practices such as Turning Points.

Expanding or bringing in new innovative ideas to create value, and identifying systems needed to sustain growth or enhance productivity and efficiency.

Identify potential opportunities for process and quality improvement within OCHIN.

May directly author or contribute to process or tool development and maintenance.

Providing corporate direction by proposing and defining operational and business policies

Ensures staff’s compliance with change control processes for dates, scope, and other portfolio elements.

Coaches and directs PM and other project staff to mitigate issues, complete tasks, and other activities required for successful project outcomes.

Provides coaching and support of continuous learning for staff in project management, change management, facilitation, and communication techniques.

Performance management, including staff evaluations and career development.

Maintains and applies corporate policies and procedures.

Resolve conflicts and keep staff motivated to do their work.

Leading regular team meetings and work to foster a culture of collaboration and mutual respect for individual roles.

Facilitate and support the continuous learning of assigned staff. This includes supporting time to attend OCHIN and non-OCHIN hosted training and other similar activities.

Lead change by modeling behavior and influencing partners.

Act as a change agent to foster and support a culture of improvement throughout the organization.

Performs regular audits of work products generated by the staff supporting their portfolio projects.

Staffs PM and project team resources to assigned projects.

Delivery of coaching and performance management to assigned and/or matrixed project management staff.

Manages and coordinates team objectives, tasks and projects; organizes the team’s tasks and projects, and tracks productivity and work schedules.

Travel to support off-site software installations as needed, estimated to be up to 25%.

Other duties as assigned.

Qualification

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Healthcare KnowledgeProject ManagementPMI CertificationChange ManagementEHR ImplementationEpic KnowledgeProject Management ToolsCustomer Service SkillsTeam Focused Mindset

Required

Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience

Experience leading direct and indirect teams

Minimum of 6 years of successful project management leadership to include some complex projects

Must have proven success in internal and external relationships and change management at all levels from administrative to executive

Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members

Excellent communication, presentation, and collaboration skills, and the ability to speak knowledgeably with members of both the business and technology teams

Experience with project management systems, tools, and tasks

Strong analytical skills and ability to synthesize and clearly communicate findings of analysis

Strong teamwork, interpersonal, intercultural, and customer service skills

Desire to take ownership, be creative with problem solving, and pro-actively secure the objectives of the business

Ability to deal with very ambiguous environments to properly assess problem statements and cultivate solutions

Excellent interpersonal, intercultural, and customer service skills

Ability to travel to member sites to support software installations

Strong team focused mindset

Ability to work independently and efficiently from a home office environment

High Speed Internet Service

It is a requirement that employees work in a distraction free workplace

Travel required up to 25% nationally for on-site Go Live support based on business requirements for OCHIN