Rippling · 6 hours ago

Manager, Professional Services - Talent

New York, NY

Full-time

Remote

Mid, Senior Level

$102K/yr - $178K/yr

5+ years exp

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Responsibilities

Mentor, hire, and lead a global team of organized and knowledgeable consultants who create minimal escalations.

Create a culture of:

+ Your team comes first as they are the key to the customer experience and success for Rippling and its customers

+ Impeccable commitment to timelines and ownership of tasks

Work cross-functionally with sales, customer success, and product management to create highly effective implementation plans while improving the overall customer experience

Lead training for internal and external resources to increase the overall knowledge of Rippling Talent products

Design and revise documentation to set the team up for success

Actively contribute to the development of Talent Products through collaboration with product and engineering

+ Regularly coordinate with product and engineering teams to fix bugs and launch new features

+ Serve as a connector between engineering, product, and other customer-facing teams

Organize beta programs for new features in the talent product suite

Measure the effectiveness and quality of our professional services engagements, continuously suggesting improvements

Qualification

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SaaS implementationHR/Talent productsData migrationCustomer experience