Quench USA, Inc. · 11 hours ago
Manager, Salesforce Operations and Quality Assurance
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Meet with and communicate regularly with key business stakeholders regarding prioritized sprint release cases
Translate business requirements into proposed business process improvements and system enhancements
Meet with IT release board members to review and prioritize release queue backlog and keep updated on in flight sprint work items
Acting liaison between business leaders, development team, and managed service providers
Facilitate QA scripting and user acceptance testing with emphasis on user experience
Gather continuous feedback from end users to create the best customer experience
Support triage and definition of business support requests and delegate to appropriate resource to execute
Leverage analytics and reporting tools (e.g. CRM Analytics) to make data driven decisions
Maintain repository of business and system process workflow documentation
Coordinate activities across multiple cases and projects
Monitor team performance, track KPIs, and report on progress to stakeholders
Manage resource allocation across cases and projects within the program
Facilitate communication between teams, stakeholders, and executive leadership
Develop and implement change management strategies to support program initiatives
Qualification
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Required
Bachelor's degree in Computer Science, Information Systems, or other related concentration
5+ years of related work experience as a Manager
4+ years working within the Salesforce ecosystem
Strong knowledge of program help desk and customer service best practices
Able to collaborate and communicate effectively with business stakeholders / other IT team members
Proven experience in managing customer facing teams
Strong analytical skills - Able to anticipate, identify, and solve problems through root cause analysis to deliver practical, timely solutions
Proficiency in case management software (i.e. Salesforce Cases, ServiceNow, Jira, or similar)
Willingness to travel domestically and internationally as needed
Excellent communication skills
Takes initiative and is innovative
Consultative and customer-service-oriented in nature in working with the functional teams
Able to communicate complex concepts and findings to non-technical stakeholders in a clear and concise manner
Strong Microsoft Office Suite skills
Preferred
Salesforce Administrator Certification
Salesforce Business Analyst Certification
Experience with ServiceMax, Zuora, Financial Force, Salesforce CPQ, Supply Chain Management
Familiarity with Salesforce dashboard and reporting
SQL
Benefits
Tuition reimbursement
Medical, vision, and dental insurance
Short- and long-term, supplemental, and company-paid life insurance.
401(k) retirement savings plan
Company
Quench USA, Inc.
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated.
1,001-5,000 employees
H1B Sponsorship
Quench USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$121.5MKey Investors
Virgin Green FundElement Partners
2014-06-18Series Unknown· $14M
2014-01-14Series Unknown· $38.5M
2011-10-12Series Unknown· $30M
Leadership Team
Tom Breslin
CFO
Todd Peterson
COO
Recent News
Indus Business Line
2023-10-13
Company data provided by crunchbase
