27 applicants

Company

Anthology Inc · 13 hours ago

Manager, Service Delivery

United States

Full-time

Remote

Mid, Senior Level

$86K/yr - $120K/yr

4+ years exp

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Higher Education

H1B Sponsor Likely

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Responsibilities

Driving customer delight in the services provided to Anthology customers by all team members (Service Delivery Managers)

Overseeing customer assignments/allocation per Service Delivery Manager to ensure maximum customer focus and success

Engaging with customers in multiple geographies including government

Promoting an environment of employee/team/department engagement and satisfaction

Managing, sponsoring, and building ongoing strategic customer relationships where required

Communicating with Anthology customers regularly to get feedback on delivery of services

Communicating effectively at all levels within an organization, including the C-suite

Developing and maintaining departmental methods and standard operating procedures

Monitoring and reporting on team performance and customer engagement through delivery of Quarterly Operational Reviews

Following and promoting published escalation procedures across Anthology

Hiring and training new team members, which requires coordination with global leaders and team members

Conducting regular meetings with team members, individually and as a team, to review escalations and ongoing issues, customer concerns, and business topics

Conducting employee reviews and establishing measurable goals to be attained monthly, quarterly, and annually

Qualification

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Technical software managementEnterprise software managementCloud-based software managementCustomer relationship managementTeam managementMicrosoft applicationsAzureAWSEmployee trainingPerformance monitoringFluency in English

Required

Bachelor’s degree in a related field of study

4-6 years of experience in technical/enterprise/cloud-based software team management/supervision

Effective communicator – written and oral, for varied constituent groups

Ability to listen and make fact-based accurate decisions

Demonstrates excellent follow-through on activities and assignments; requires minimal supervision and can provide updates and reports without additional assistance or direction

Must be able to work with little direction, be self-starting and work in an organized manner

Display acute problem-solving ability coupled with good judgment and decision-making ability

Must be able to handle a fast-paced interrupt-driven environment and demonstrate patience and determination

Must be flexible to work extra hours when needed and may involve participation in after-hours meetings

Travel may be required, minimally, as needed

Fluency in written and spoken English

Preferred

Microsoft applications and tools, knowledge of Azure and AWS

Company

Anthology Inc

Glassdoor

3.6

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive.

Founded in 2020

Boca Raton, Florida, USA

1001-5000 employees

https://www.anthology.com/

H1B Sponsorship

Anthology Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (12)

2020 (2)