140 applicants

Company

Acrisure · 3 hours ago

Manager, ServiceNow

Grand Rapids, MI

Full-time

Remote

Mid, Senior Level

5+ years exp

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Financial ServicesInsurance

H1B Sponsor Likely

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Responsibilities

Partners with IT leadership and other key stakeholders to define opportunities and to identify and prioritize enhancements based on predefined criteria (return on investment, productivity, compliance)

Accountable for overseeing the development of product backlog and actionable user stories for ServiceNow

Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams

Ensures the development of the life cycle view of the solution including the conception of its need, design and execution, and upgrade and/or replacement when appropriate

Oversees the ServiceNow Platform and provides subject matter expertise for the CMDB, and ITSM, ITAM, and ITOM

Accountable for designs, specs, implementation, and program management for all projects in ServiceNow

Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched

Manages the integration of ServiceNow and other business applications.

Manages other IT Applications as needed.

Accountable for planning, upgrading, testing, documenting, and maintaining the ServiceNow platform, ServiceNow modules and associated 3rd party integrations

Develop and lead the execution of respective application roadmaps across key business functions using agile methodologies

Develop relationships and actively collaborate with stakeholders

Understand business needs and translate into IT deliverables

Support discussions and facilitate cross-team decision making

Ensure exemplary performance and reliability of IT solutions

Drive continuous improvement to drive effectiveness and efficiency

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Tungsten RPA/KTASQLPythonC#/.NETCloud technologiesProcess automationClient communication

Required

Bachelor's degree in computer science, engineering, business administration, or a related technical discipline

5+ years of experience in the ServiceNow Platform

Strong leadership and influence skills

Professional, organized, and strong communicator

Excellent teamwork, facilitation, relationship building, and negotiation skills

Ability to present to all levels of management & executive leadership

Familiarity with SOX audits, change management process, SDLC and testing processes

ServiceNow Certified Systems Administrator and/or Developer is a must

Expertise in overall ServiceNow Platform including ITSM, ITAM and ITOM

Expertise of ServiceNow CMDB, Workflows, Discovery, and Integration Hub

Extensive SQL database analytics

High PC skills including experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, SharePoint

Able to work independently and enjoy a high degree of interaction with team members

Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives

Self-motivated and driven

Ability to manage a diverse remote staff

Maintain a sense of urgency and ability to work with and meet deadlines

Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

Demonstrates excellent time management and prioritization skills

Attention to detail and commitment to a high level of accuracy

The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information

Ability to maintain a professional demeanor and positive attitude

Preferred

Management experience preferred

Experience with ServiceNow HRSD, ITBM and other common applications desired

Benefits

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Parental Leave

Generous time away

Company

Acrisure

Glassdoor

3.4

Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.

Founded in 2005

Grand Rapids, Michigan, USA

10,001+ employees

http://acrisure.com

H1B Sponsorship

Acrisure has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)