Salsify · 3 days ago
Manager, Services Delivery
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Responsibilities
Ensure team attainment of utilization and revenue aligns with department goals.
Oversee delivery teams assigned to customer engagements.
Ensure delivery quality and customer satisfaction, serving as the first point of contact for resolving customer escalations.
Lead, mentor, and manage the professional services team, providing coaching, guidance, and performance feedback.
Oversee the end-to-end delivery of projects, from scoping and planning to execution and post-launch support.
Collaborate with the sales, customer success, and product teams to ensure alignment between client needs and solution delivery.
Develop and implement scalable professional services processes and frameworks to improve efficiency and client satisfaction.
Partner with the Resource Management team to ensure team workloads are balanced and skills and interests are matched to project opportunities
Manage client relationships, acting as a trusted advisor to ensure their success and long-term partnership with our platform.
Monitor and manage project budgets, ensuring projects are delivered within scope, on time, and on budget.
Conduct forecasting and financial analysis for services delivery, providing accurate revenue and resource planning.
Drive continuous improvement efforts in service delivery, identifying opportunities for process optimization and enhanced client outcomes.
Provide regular reporting on project and team performance, tracking key metrics such as customer satisfaction, project health, revenue attainment, and financial targets
Qualification
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Required
5+ years of experience in professional services, preferably in a SaaS or e-commerce technology company.
Proven track record of managing and scaling professional services teams with strong financial accountability.
Experience achieving revenue and utilization targets, with expertise in financial forecasting and project budgeting.
Strong understanding of SaaS implementation processes and methodologies, and a customer-centric approach to service delivery.
Excellent project management skills, with the ability to manage multiple projects and cross-functional teams simultaneously.
Strong leadership skills with a proven ability to coach, mentor, and develop a high-performing team.
Exceptional communication and interpersonal skills, with the ability to collaborate with internal teams and external stakeholders.
Preferred
Experience in the e-commerce industry is a plus
Benefits
Competitive Salary
Equity
401 (k)
Unlimited Vacation
Full Benefits: Medical, Dental, and Vision Insurance
Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
FSA: Medical, Commuter, and Dependent Care
HSA: Tax-advantaged Medical Savings Account
16 Week Paid Maternity & 10 Week Paid Parental Leave Program
Referral Bonuses
Company
Salsify
Salsify helps brands by providing tools to track and analyze inventories, presentation, and sales of goods on digital shelves.
H1B Sponsorship
Salsify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$452.6MKey Investors
TPGWarburg PincusGreenspring Associates
2022-09-30Series Unknown· Undisclosed
2022-04-13Series F· $200M
2020-09-23Series E· $155M
Leadership Team
Recent News
Digital Commerce 360
2024-04-20
Company data provided by crunchbase