Manager, Services Delivery @ Salsify | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Manager, Services Delivery jobs in United States
200+ applicants
company-logo

Salsify · 3 days ago

Manager, Services Delivery

ftfMaximize your interview chances
AnalyticsCloud Computing
check
H1B Sponsor Likelynote
Hiring Manager
Andreina Nieves Crispin
linkedin

Insider Connection @Salsify

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Ensure team attainment of utilization and revenue aligns with department goals.
Oversee delivery teams assigned to customer engagements.
Ensure delivery quality and customer satisfaction, serving as the first point of contact for resolving customer escalations.
Lead, mentor, and manage the professional services team, providing coaching, guidance, and performance feedback.
Oversee the end-to-end delivery of projects, from scoping and planning to execution and post-launch support.
Collaborate with the sales, customer success, and product teams to ensure alignment between client needs and solution delivery.
Develop and implement scalable professional services processes and frameworks to improve efficiency and client satisfaction.
Partner with the Resource Management team to ensure team workloads are balanced and skills and interests are matched to project opportunities
Manage client relationships, acting as a trusted advisor to ensure their success and long-term partnership with our platform.
Monitor and manage project budgets, ensuring projects are delivered within scope, on time, and on budget.
Conduct forecasting and financial analysis for services delivery, providing accurate revenue and resource planning.
Drive continuous improvement efforts in service delivery, identifying opportunities for process optimization and enhanced client outcomes.
Provide regular reporting on project and team performance, tracking key metrics such as customer satisfaction, project health, revenue attainment, and financial targets

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS ImplementationFinancial ForecastingCustomer SuccessProject ManagementTeam DevelopmentProcess ImprovementE-commerce Experience

Required

5+ years of experience in professional services, preferably in a SaaS or e-commerce technology company.
Proven track record of managing and scaling professional services teams with strong financial accountability.
Experience achieving revenue and utilization targets, with expertise in financial forecasting and project budgeting.
Strong understanding of SaaS implementation processes and methodologies, and a customer-centric approach to service delivery.
Excellent project management skills, with the ability to manage multiple projects and cross-functional teams simultaneously.
Strong leadership skills with a proven ability to coach, mentor, and develop a high-performing team.
Exceptional communication and interpersonal skills, with the ability to collaborate with internal teams and external stakeholders.

Preferred

Experience in the e-commerce industry is a plus

Benefits

Competitive Salary
Equity
401 (k)
Unlimited Vacation
Full Benefits: Medical, Dental, and Vision Insurance
Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
FSA: Medical, Commuter, and Dependent Care
HSA: Tax-advantaged Medical Savings Account
16 Week Paid Maternity & 10 Week Paid Parental Leave Program
Referral Bonuses

Company

Salsify helps brands by providing tools to track and analyze inventories, presentation, and sales of goods on digital shelves.

H1B Sponsorship

Salsify has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$452.6M
Key Investors
TPGWarburg PincusGreenspring Associates
2022-09-30Series Unknown· Undisclosed
2022-04-13Series F· $200M
2020-09-23Series E· $155M

Leadership Team

leader-logo
Jason Purcell
Co-Founder & Chief Executive Officer
linkedin
leader-logo
Piyush Chaudhari
Chief Executive Officer
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot