62 applicants

GitLab · 1 day ago

Manager, Success Services - APJ : Australia or Singapore

Remote, APAC

Full-time

Remote

Mid Level

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Cloud SecurityDeveloper Tools

Comp. & Benefits

No H1B

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Responsibilities

Manage, coach, and mentor a team of Customer Success Architects (CSAs) to ensure effective service delivery and customer satisfaction.

Collaborate with sales teams to develop and deliver compelling service offerings, value propositions, and commercial collateral.

Drive revenue growth by identifying and pursuing opportunities to sell success services to new and existing customers.

Participate in strategic customer meetings, product demos, and customer calls to provide expertise on success services and how they can help customers achieve their goals.

Gather feedback from customers and the sales team to identify areas for improvement in the success services offering and customer experience.

Work closely with customer success, support, professional services, product management, engineering, and marketing teams to ensure effective service delivery and alignment with company goals and objectives.

Monitor and report on key performance indicators for service offerings, identifying trends and areas for improvement.

Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementDevSecOps methodologySales EnablementData AnalysisKPI Reporting

Required

Proven experience in managing customer success services or professional services teams, preferably in DevSecOps or a similar technical domain.

Strong understanding of the DevSecOps methodology, software development lifecycle, and related technologies.

Demonstrated ability to lead, coach, and mentor a team of customer success professionals to drive customer satisfaction, adoption, and retention.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with sales teams, customers, and internal stakeholders at all levels.

Strong sales acumen and experience in identifying and pursuing opportunities to sell services to new and existing customers.

Data-driven mindset with the ability to analyze customer data, identify trends, and make data-informed decisions to optimize success services and improve customer time to value.

Experience with customer success metrics, KPIs, and reporting.

Strong problem-solving skills and the ability to think creatively to develop innovative solutions that address customer challenges and improve their experience.

Experience in creating and delivering compelling presentations, demonstrations, and training sessions to showcase the value of success services and educate customers on best practices.

Collaborative and team-oriented mindset, with the ability to work closely with cross-functional teams to align success services with company goals and objectives.

Willingness to travel as required - up to 40%.