194 applicants

Company

HubSpot · 3 hours ago

Manager, Success Solution Architecture

Cambridge, MA

Full-time

Remote

Mid, Senior Level

7+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Lead from the front - Stay aware of industry trends and expand your own business and technical acumen so you can drive your team's business forward

Support your team and contribute to delivering thought leadership that spurs technical innovation among HubSpot's largest and most technically complex accounts.

Build, maintain and evolve executive-level relationships to boost confidence and trust with high-value customers.

Own account escalations when necessary & pitch relevant service offerings to clients

Collaborate with the Success Solutions organization to define the operating model for how Success Solution Architects engage and scale globally with customers.

Develop customer engagement models that focus on proactive engagement that drive use case expansion

Engage with the HubSpot product team to stay aware of new product features and plan for how the Success SA team will learn and incorporate these into solution designs.

Design and implement multi-threaded account management strategies.

Collaborate with Customer Success leadership on vision, strategy, and innovation for the Solution Architects team.

Help design a Solution Architect Specialization program

Develop, coach, and mentor your Solution Architect team.

Foster operational rigor and push team growth in solution selling, presentation skills, and creating value-driven architectures of varying complexity.

Oversee recruitment, hiring, and training of new team members.

Foster a high-performance environment while boosting team engagement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical solution designSaaS deploymentCoachingChange managementTeam engagementAccount management strategies

Required

Minimum of 7 years professional experience and minimum of 1 year of demonstrated people leadership experience (i.e. team lead, manager) in a solutions-oriented role managing complex technical problems.

Strong background in designing technical solutions to business problems.

Experience deploying SaaS solutions or hands-on technical/development experience preferred - this is a technical strategy focused role and you will need to hold your own with your team.

Experience in coaching, developing, and making employees reach their best potential while maintaining high morale.

Strong influence and persuasion skills, with an ability to collaborate with implementation partners.

Track record of achieving goals, aligning a team around key metrics, and successfully managing change.

Ability to communicate effectively at all levels of management, and cross-departmental collaboration.

Company

HubSpot

Glassdoor

4.0

HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.

Founded in 2006

Cambridge, Massachusetts, USA

5,001-10,000 employees

http://www.hubspot.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (61)

2022 (103)

2021 (88)

2020 (33)