Stardog · 4 hours ago
Manager, Technical Support
Arlington, VA
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Responsible for leading a small team of Support Engineers who field technical support questions, problems, and requests from Stardog customers and partners.
Coordinates responses between all departments of the company to provide timely responses and meet SLAs.
Spend time diagnosing and resolving problems for customers.
Investigating logs, performing root cause analysis, consulting with Level 3 engineers and reporting findings/solutions back to customers.
Responsible for coordinating the team, and managing a small team.
Represent the Support team in customer onboarding and review meetings.
Qualification
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Required
Excellent communication and interpersonal skills, with the ability to build a rapport and credibility with clients.
Two to three years of team lead or management experience in a Support, Engineering or similar technical role.
Strong problem-solving skills and the ability to think strategically to address clients' needs and challenges.
Demonstrable familiarity with cloud-based hosting services, such as AWS and Azure is required.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Familiarity with Support processes is required.
Preferred
Preferred skills in Java or Python.
Benefits
Comprehensive health insurance
401(k) retirement plan
Remote work
Flexible PTO Options
Company
Stardog
Stardog is the leading Enterprise Knowledge Graph platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$23.3MKey Investors
Accenture VenturesTenfore HoldingsGrotech Ventures
2023-05-10Series Unknown· undefined
2020-05-06Series B· $3M
2019-10-29Series B· $9M
Leadership Team
Kendall Clark
Founder and CEO
Evren Sirin
Co-Founder and CTO
Recent News
GlobeNewswire News Room
2024-10-30
2024-05-24
Company data provided by crunchbase
