SCAN · 1 day ago
Manager, Technology
Long Beach, CA
Full-time
Remote
Mid, Senior Level
$92K/yr - $148K/yr
5+ years exp
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Responsibilities
Supports and oversees key pieces of work associated with clinical and non-clinical customer service innovation and technology evaluation and implementation.
Develop business requirements associated with the implementation of new technologies supporting service and care delivery (e.g., telephony, campaign management, CRM, care management platform) as an opportunity to improve our overall service capabilities.
Collaborates with teams to perform continuous evaluation and assessment of existing service platform logic and business rules/processes.
Ensures we are continuously assessing the effectiveness of care coordination and care management platform to maintain compliance with regulatory bodies and driving improved member outcomes.
Collaborates effectively with both internal and external stakeholders.
Performs process design associated with current state and future state service and clinical models and evaluates new technologies to determine whether they meet existing business needs.
Can design and drive project plans and meet milestones and key performance indicators.
Supports as Program Leadership for multi-functional customer-facing system integration with other platforms such as CRM, telephony, emerging AI technologies, and care management tools.
This includes managing implementation of key systems associated with delivering end user experience, process design/re-design as needed, and ensuring systems are delivering SCAN’s vision.
Effectively leads team in ensuring collaboration with internal and external stakeholders to capture functional and technical requirements with the understanding of the IT landscape in order to produce software requirement specifications and integration transformation and translation mappings in a variety of formats, including but not limited to: Business Process and/or Data Flow Models, Business Requirements Documents (BRDs), Requirements traceability matrix and User Stories with Acceptance Criteria, as required.
Assists Director in preparation of department annual budget, annual program evaluation, meeting materials and presentations, and other activities as requested by management.
Effectively recruits, selects, and hires staff and supports staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling employees.
Responsible for becoming deeply knowledgeable of the people, processes, technologies, and data supporting teams utilizing our care coordination and care management platform and other technologies utilized within the Health Care Services department and across SCAN.
Qualification
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Required
Bachelor's Degree or equivalent experience
5+ years of experience with Internet, Intranet, Extranet, EDI, and client/server architectures is required.
5+ years of experience in creating business requirements documentation deliverables (BRD, FDD, RTM, EPIC, User Stories)
5+ years of experience in performing business requirements methodologies (business process flows, UML, work flowing, use case models)
Leadership- Lead and inspire teams to achieve
Problem Solving- Good problem-solving skills
Communication- Good communication and interpersonal skills
Outcome-focused, creative, iterative thinker with strong problem-solving skills.
Self-starter, quality and service oriented-minded; works with little supervision.
Strong planning, critical thinking and leadership skills. Ability to work well in a fast-paced and dynamic environment.
Strong data orientation. Ability to identify and incorporate Diversity, Equity, and Inclusion goals and tactics within strategic initiatives.
Proven background in successful management of innovation and implementation initiatives.
Proven background in successful implementation of technology.
Proven background in documenting business, technology, and data requirements.
Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.
Excellent interpersonal, group motivation and supervisory skills.
Excellent written and oral communication skills, including presentation skills.
Proficient in MS office.
Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment.
Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals.
Preferred
Experience With Large Scale Change Management Initiatives
Experience with MHK
Experience With CRM Platforms
Experience with coordinating diverse groups of individuals to achieve overall program success
Benefits
Remote Work Mode - will work Pacific Time Business Hours
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
Company
SCAN
About SCAN Keeping Seniors Healthy and Independent–that’s been our mission for more than 40 years.
1,001-5,000 employees
H1B Sponsorship
SCAN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2022 (5)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Lyn Amor Macaraeg
CVP Chief of Staff & Strategic Advisor to the CEO
Sachin H. Jain, MD, MBA
President and CEO, Board Director
Recent News
2024-11-24
2022-12-16
Company data provided by crunchbase
