brightwheel · 7 hours ago

Manager, Training (Post-Sales Teams)

United States

Full-time

Remote

Mid Level

$84K/yr - $115K/yr

3+ years exp

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Responsibilities

Oversee and expand the training function responsible for training all post-sales teams at brightwheel, including the onboarding, engagement, support and retention

Lead and manage a team of trainers, defining clear goals and operational cadences for the team

Drive team growth as necessary to meet evolving training needs and organizational goals

Design and facilitate trainings as needed

Lead performance analyses of customer-facing teams to identify areas for improvement and opportunities for targeted training interventions

Develop a comprehensive roadmap and strategy for Post-Sales Enablement, aligning training initiatives with business objectives

Harness the power of AI coaching tools and performance monitoring platforms to enhance the effectiveness of training programs for customer-facing teams

Collaborate with senior leaders and managers across the organization to identify gaps in knowledge or skills and develop tailored training solutions

Continuously measure and evaluate the effectiveness of training programs, correlating improvements in output metrics with training initiatives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Training program developmentData analysisAI coaching toolsCross-functional collaborationTraining methodologies certificationPerformance monitoring platformsStrategic thinking

Required

3-5 years of experience as a trainer in a high-growth tech environment, with a proven track record of delivering impactful training programs across both new hire and upskill motions

1-2 years of direct management experience of teams of 3+, preferably in a training or similar capacity, demonstrating proficiency in team leadership and development

Strong data analysis skills, capable of interpreting performance metrics and leveraging insights to drive training strategies. Able to pull, manipulate, synthesize and visualize data

Excellent communication skills, both written and verbal, with the ability to effectively convey complex concepts and ideas

Strategic thinker with the ability to develop and scalable training programs that align with organizational objectives paired with a willingness to 'get your hands dirty' and rapidly execute on strategic plans

Proven ability to collaborate cross-functionally and influence stakeholders at various levels of the organization