Perseus Group, Constellation Software · 4 hours ago
Manager, Training & Education
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $126K/yr
5+ years exp
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Responsibilities
Design and implement comprehensive training programs tailored to client needs, ensuring effective onboarding and product usage.
Continuously refine training materials to reflect product updates, feature releases, and client feedback.
Drive client adoption of new product features through targeted training sessions, ensuring clients maximize the value of CKG’s solutions.
Collaborate with professional services and client engagement teams to support expansion opportunities by promoting additional features and services.
Serve as a trusted advisor for key accounts, providing tailored training and engagement support to ensure their continued success.
Proactively monitor and address key account needs, fostering strong relationships that promote retention and growth.
Act as an escalation point for training-related inquiries or challenges for strategic clients, ensuring timely and effective resolution.
Provide ongoing educational resources and refresher courses to help clients stay up to date with new features and best practices.
Develop self-service training materials, including videos, user guides, and webinars, to support continuous learning.
Develop and deliver internal training programs for CKG staff to ensure consistent service delivery and up-to-date product knowledge across all teams.
Incorporate client feedback into training programs to improve content quality and relevance.
Measure the effectiveness of training programs through client satisfaction surveys and adjust materials accordingly.
Qualification
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Required
Bachelor’s degree in education, business, healthcare management, or a related field.
5+ years of experience in training and education, client engagement, or a similar role, preferably within the healthcare or SaaS industry.
Proven ability to design, deliver, and manage training programs for clients and internal teams.
Strong communication and interpersonal skills, with the ability to build rapport and foster long-term relationships with clients and key accounts.
Demonstrated ability to simplify complex technical concepts into easy-to-understand training materials and presentations.
Proficiency in developing self-service resources, such as user guides, videos, and webinars.
Experience in collecting and incorporating feedback to continuously improve training programs.
Data-driven approach to measuring the effectiveness of training programs through satisfaction surveys and performance metrics.
Familiarity with eLearning platforms, content development tools, and virtual training technologies.
Preferred
Dialysis Industry Experience: Strongly preferred, either in a clinical or billing capacity.
Understanding of the unique needs and workflows within dialysis centers is highly advantageous.
Prior experience with healthcare SaaS products or similar technology solutions.
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
Minimum of 10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
Perseus Group, Constellation Software
We are more than just an acquirer, but a true partner in success. We don’t collect businesses. We nurture and help them grow.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bonnie Wilhelm
Vice President and COO
Recent News
2024-05-23
Company data provided by crunchbase
