Ventra Health · 2 days ago

Manager, Client Success

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Conduct face-to-face meetings with clients to review performance and ensure satisfaction

Serve as the clients’ primary point of contact and collaborate with the internal team on issue resolution

Facilitate external and internal meetings, compile required documentation, and maintain Client Success records

Review data regularly to monitor operational workflow and escalate issues as needed

Prepare and review reports for internal and external purposes

Analyze and monitor Client Success Metrics, present client reports, and resolve client concerns

Make recommendations for process improvement based on data review

Collaborate with business management team on Practice Administration services

Monitor and manage client payor contract negotiations and renewals

Manage clients’ quality program, compliance training, and assist with new client implementation

Oversee, mentor, and grow assigned Client Success colleagues

Ensure compliance with healthcare and security regulations

Perform special projects and other assigned duties

Qualification

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HealthcareRevenue cycle managementMedical billingState/federal lawsTeam managementRCMAccountingFinanceOutlookWorkflow management softwareProblem-solvingCommunicationLeadershipTime managementFlexibilityCustomer service