58 applicants

Company

Original Job Post

Mastercard · 2 days ago

Manager, Consumer Marketing

Purchase, NY

Full-time

Hybrid

Mid, Senior Level

6+ years exp

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FinanceFinancial Services

Growth Opportunities

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Responsibilities

Act as client-facing account manager and project manager for various customers globally

Become proficient in the technology capabilities of the Priceless Platform to develop and present solutions to meet customer needs

Collaborate with various internal teams to ensure seamless handoff of customers into customer success through program launch and incremental program changes

Measure program performance and develop metrics to track program performance. Deliver performance results on a regular cadence for customers, Custom Account Management teams, and internal leadership

Experience leveraging multiple sources of data to identify insights for a customer or to serve as the basis for new customer strategies with the platform

Foster team partnership with various internal teams regarding the health of a customer relationship and early warning of potential customer risk

Drive customer renewals by demonstrating ongoing value and success

Ability to work in the platform admin tool to make updates or troubleshoot

Provide input into new functionality and overall process improvement and play a crucial role in testing new functionality

Identify opportunities for upselling/cross-selling additional products/services

Strengthen customer advocacy and case studies

Prepare solution-oriented ideas around account management

Qualification

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Client-Facing ExperienceCustomer SuccessUnderstanding Customer NeedsCross-Functional CollaborationGlobal Project ManagementRemote Team CollaborationProject ManagementGlobal ExperienceProblem-SolvingCreativityStorytellingRelationship BuildingCommunicationTeamworkAdaptabilityOrganizationDetail-OrientedProactivityService OrientationLearning Agility

Required

BA or equivalent education

6-8 years previous experience working in client-facing roles

Passion for helping customers and ensuring their success

Ability to understand and relate to customer needs and concerns

Comfortable working in a fast-paced environment and adjusting to changing priorities

Creative problem-solving skills to leverage new ideas for customer engagement

Extensive experience working with internal colleagues across functions and job families

Storytelling skills to make customer success stories more impactful

Demonstrated success building relationships and delivering results with global, multi-cultural or remote project teams

Self-directed, well organized, and extremely detail oriented

Strong communication skills, both verbal and written

Strong project management skills with the ability to handle numerous tasks with tight deadlines

Service-oriented and proactive

Team player with willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team

Willing to travel (10% of the time)