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CAI · 2 days ago
Manager, CWS Operations
United States
Full-time
Remote
Mid Level
$74K/yr - $82K/yr
2+ years exp
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Responsibilities
Manage 2 teams, one of which is overseen directly by a team lead
Oversee the distribution and prioritization of tasks to ensure that team workloads are balanced, and deadlines are met
Ensure new hires are effectively trained
Monitor work volume and team effectiveness, ensure team is scaled and trained as volume grows.
Manage the team’s handling of data within VMS system (Vector) to ensure it effectively imports to the HRIS system (Workday)
Configuration and reporting within the ticketing system (Freshdesk)
Collaborate on configuration within the VMS system (Vector) and reporting from it (Business Intelligence)
Coordinate and manage significant data updates 2-4 times annually based on client needs. This involves significant coordination with multiple internal departments, ensuring processes are following, and preparing bulk data load spreadsheets.
Have a mindset of continuous improvement. Constantly seeking ways to improve efficiency and streamline workflows without sacrificing business needs or necessary customer service levels.
Participate in implementations of new processes, automations, and systems.
Facilitate communication and collaboration between internal and external teams. Ensure positive interdepartmental relationships and effective flow of information.
Qualification
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Required
2+ years of management experience
5+ years of experience in vendor management, contingent labor management, operations management, or related role
Familiarity with contingent labor/staff augmentation operations
Experience with one or more Vendor Management Systems used for Contingent Labor/Staff Aug vendor management
Demonstrated experience driving process improvements and implementing best practices in an operations setting
Strong experience with MS Excel including familiarity with advanced functions such as VLookup and Pivot Tables
Strong skills in process documentation, with a keen eye for detail and organization
Excellent communication and interpersonal skills to effectively manage relationships with a diverse array of stakeholders
Ability to work independently and manage multiple tasks in a remote work environment
Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field
Experience working with state government agencies and understanding their unique operational needs
Experience with Business Intelligence reporting
Experience with system implementation and enhancements
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
CAI
CAI is a global technology services firm with over 8,700 associates worldwide and a yearly revenue of $1 billion+.
5,001-10,000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (24)
2022 (35)
2021 (36)
2020 (46)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Company data provided by crunchbase
