Pfizer · 2 days ago

Manager, CX Insights

Pennsylvania, United States

Full-time

Onsite

Mid, Senior Level

$94K/yr - $156K/yr

5+ years exp

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BiotechnologyHealth Care

Insider Connection @Pfizer

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Preform global qualitative and quantitative market research studies

Set objectives for customer research and manage multiple activities

Translate business issues into research design and lead development of research collection

Translate research findings into actionable insights and inform personas, journey, need states, innovation concepts

Deliver research insights across operating model within Agile framework

Develop and track KPIs for key CX initiatives

Stay up to date on emerging research methods

Execute CX initiatives across the business

Support customer immersion workshops with cross-functional colleagues

Manage projects within budget and timeframes

Manage vendor relationships for research & insights projects

Drive customer engagement program compliance and regulatory approval process

Qualification

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Customer ResearchBusiness AcumenProject ManagementBudget ManagementProblem-SolvingCommunicationLeadershipAdaptabilityPassion

Required

Bachelor’s degree preferred in business administration, marketing, business analytics or psychology with at least five years of relevant experience in healthcare, consumer goods, retail and/or pharmaceutical industry; OR Master’s degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent

Experience in the field of customer research and insights, personas, customer journey maps, and measurement

Strong knowledge of customer research methods

Demonstrated business acumen to synthesize multiple sources of data and simplify research and insights into compelling recommendations that influence business strategy

Demonstrated ability to manage /lead complex projects within budget and timeframes and cross-functional/matrix teams

Commitment to excellence - both in the results achieved and in how they are achieved - and possess a strong passion for customer experience research and its sustained evolution

Must be able to communicate effectively with internal business and digital/technical teams, vendors and team leaders. Comfortable with ambiguity