75 applicants
Ascension ยท 2 days ago
Manager, Experience Development
United States
Full-time
Hybrid
Mid, Senior Level
5+ years exp
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Responsibilities
Lead the development of new experiences and the reimagination of underperforming experiences for a wide variety of audiences. Focus on the holistic human, physical, and digital experiences and how the organization understands and exceeds expectations as it relates to behaviors, attitudes, and needs.
Assess and develop solutions and transformative change for existing experiences by driving results with measurable impact. Advocate for inclusive experiences across services, touchpoints, and processes.
Partner with the Consumer Experience team to scope research activities, including user research, concept validation, usability testing, and market research. Stay abreast of industry and non-industry developments, emerging technologies, and consumer preferences to inform strategic decision-making and ensure alignment with evolving consumer needs.
Ensure fluency at all levels of the organization on how to develop new experiences and use ideation techniques to drive creativity. Support the refinement of core curriculum related to experience development.
Frame and communicate strategic visions and future state experiences by creating engaging presentations for varied audiences.
Establish clear rationale, customer insights, root cause analysis, and feedback by garnering trust and confidence in design recommendations.
Conduct hiring, training, directing, development and evaluation of staff.
Qualification
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Required
High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
3 years of leadership or management experience preferred.
Preferred
5+ years experience in Design Thinking, Experience Development, Product Management and/or Human Centered Design providing innovative solutions to solve business problems.
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Company
Ascension
Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care.
10,001+ employees
H1B Sponsorship
Ascension has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (4)
Funding
Current Stage
Late StageLeadership Team
Kramer Schmidt
Vice President, Consumer Product Dates Employed
Alberto Hoyos
Chief of Thoracic Surgery and Director of Thoracic Oncology
Recent News
2022-09-21
Modern Healthcare
2022-09-03
Business Journals
2022-06-27
Company data provided by crunchbase
