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Netflix · 2 days ago
Manager, Netflix Technology Experience (Animation)
Burbank, CA
Full-time
Onsite
Senior Level
$190K/yr - $920K/yr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesDigital EntertainmentMedia and Entertainment
Insider Connection @Netflix
Responsibilities
Managing day-to-day operations for animation support staff, including user onboarding/offboarding, hardware deployment, and pipeline support/triage.
Recruiting, hiring, and leading top talent in the animation support team.
Collaborating with global studio technology partners and Animation production and development teams.
Developing key performance metrics and success criteria for the team.
Representing N-Tech globally and identifying new opportunities for strategic decisions.
Qualification
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Required
5-10+ years within entertainment production technology including experience with production office applications.
Keen understanding of how technology is used in various creative workflows, including Art, Storyboarding, Animation, Production, Post-Production, VFX, and Editorial. Additional knowledge of production/post-production infrastructure configurations and architectures is desired.
Strong knowledge of Film & Animation Production roles and responsibilities and of the pressures of working in a creative, time-sensitive environment.
Understanding of the production stages, workflows, and dependencies.
Experience researching, designing and implementing changes to a production environment through roadmaps and keen interest in future technologies and their applicability.
Proven experience in a management role within an IT support or Technology environment, having led a team of 7+ individuals. Managing Managers is a plus.
Experience with strategic organizational design.
Familiar with financial forecast management and budget planning.
Experience with mentorship, inclusion, and learning and development.
Designed strategic charters for long-term team visions.
Ability to lead through ambiguity.
Worked in operations and/or support spaces at scale.
Experience with recruiting, interviewing, and hiring processes.
Experience with performance management.
Strong partnership capabilities at varying employee levels, and in particular with other technical and engineering leadership roles.
Experience leading a dispersed team. Globally, a plus.
Experience and demonstrated capabilities with workforce and resource management.
Experience with tiered support structures, escalation matrices and management, and expertise in gaining insights from ticketing systems.
Familiarity with best practices for IT support processes, such as those outlined in ITIL, even if not formally implemented.
A proactive and customer-focused approach to IT support.
Mastery of skill within IT or Desktop Support/System Administration.
Demonstrated capability with System Engineering principles and how they apply to IT Support and service delivery.
Demonstrated ability to apply automation principles in a customer service environment.
Experience with fundamental networking/distributed computing environments; local and network-based user and group accounts and permissions.
Experience with analyzing trends and demands of various work streams and preparing your team to handle changes in work based on these demands.
Experience supporting Cloud and SaaS Applications, SSO, Google Workspace including Gmail, Calendar, Drive, Sites, and Groups.
Experience supporting users with virtual workstations in AWS and Teradici, including understanding of virtualized computing infrastructure.
In-depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows, Linux, Mobile OS, and various applications, including Office and Adobe software.
Knowledge supporting Animation tools (Nuke, Maya, Flix, etc), a plus.
Strong observational skills to identify, develop, implement improvement to our operations with sustainability, innovative user experiences, and deliver cohesive ideas around technology experience strategies and application design considerations.
Change management experience in rapidly changing global work environment.
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10,001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (146)
2022 (237)
2021 (290)
2020 (239)
Funding
Current Stage
Public CompanyTotal Funding
$5.01BKey Investors
TCVGroupe ArnaultIVP
2018-05-05Post Ipo Debt· $2.67M
2018-04-24Post Ipo Debt· $1.9B
2018-02-28Post Ipo Debt· $1.9B
Leadership Team
Gregory Peters
Co-Chief Executive Officer
Reed Hastings
CEO
Recent News
Android Authority
2024-06-05
2024-06-05
2024-06-05
Company data provided by crunchbase
