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Company

Original Job Post

Zaxby's Franchising LLC · 2 days ago

Manager, Quality Assurance Restaurant Technology

Atlanta, GA

Full-time

Hybrid

Mid Level

4+ years exp

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Responsibilities

Drive a holistic and quality-first approach to software development and delivery

Manage QA teams while effectively solving problems that cross product, functional and geographical boundaries

Provide technical direction and leadership to a team of external QA Engineers

Establish metrics to determine readiness, quality and operability of software, systems and product

Oversee/manage software development QA across customer-facing digital applications and websites

Oversee/manage software development QA across in-store infrastructure pieces including the ParBrink POS, QSRAutomations kitchen software, Crunchtime inventory management software and related updates

Create and manage automated scripts to increase speed-to-market for software updates, maintenance, and rollbacks

Take ownership of manual and automated tests, QA processes, and day to day QA activities

Evangelize best practices and processes, coaching other stakeholders to elevate the overall technical quality and maturity

Champion learning, growth, engagement and continuous improvement for yourself and others in the organization

Set the standard for authentic communication and collaboration for QA processes and their timelines

Qualification

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QA governanceProcess developmentJira AtlassianFreshDeskSauceLabsUIPathTest planningRelease managementAgile methodologiesTeam developmentScaling business unitLeadershipProblem-solvingPartnership managementAnalytical thinkingCross-functional collaboration

Required

Bachelors Degree in Information Technology or related field; OR equivalent combination of education and experience

4+ years in QA roles with 2+ years of leadership/supervision of QA engineers; restaurant technology background highly preferred

Understanding of QA governance and development of processes; retail or restaurant technology background a major plus

Experience with key management platforms like Jira Atlassian, FreshDesk, SauceLabs, UIPath, etc.

Proven ability to create test plans for software validation

Strong leadership acumen and partnership management for service vendors

Experience leading cross-functional projects and demonstrating clear business impact

Analytically driven and comfortable in various data platforms to answer questions and solve problems

Experienced with release management and agile methodologies

Lead and develop a team of leaders to continue to scale the business unit as needs arise across the organization

Benefits

Medical, Dental and Vision insurance

Company-paid Short and Long-Term Disability insurance

Company-paid Basic Life and Critical Illness insurance

401K participation

50% off meal discount at company-owned locations

Child Care Assistance Plan

Education Assistance Program

Parental Leave

PTO and Company Holidays

Company

Zaxby's Franchising LLC

Glassdoor

3.5

Founded in 1990, Zaxby's is committed to serving delicious chicken fingers, wings, sandwiches and salads in a fun, offbeat atmosphere where customers are considered friends.

Founded in 1994

Athens, Georgia, USA

201-500 employees