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myGwork - LGBTQ+ Business Community · 2 days ago
Manager, Reliability Engineering
Bellevue, WA
Full-time
Onsite
Senior Level
$111K/yr - $138K/yr
6+ years exp
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Responsibilities
Define, manage, and measure incident response engineering practices
Liaise with engineering teams to ensure work discovered during incident response is prioritized
Participate in incident response engineering duties as necessary
Manage a global Reliability Operations team (3 to 6+ Reliability operations engineers across NAMER, EMEA, APAC) with periodic weekend coverage requirements
Adaptive management style according to level and proficiency of engineering reports
Ability to understand technical employee career paths and collaboratively develop career plans
Scheduling a global team through holidays, sickness and vacation leaves, across timezones
Understanding of large-scale distributed system architectures (e.g., databases, web services, application services)
Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios)
Ability to author scripts to facilitate troubleshooting as well as configure alerts
Ability to prioritize and manage incidents based on severity, with a focus on customer impact
Ability to remain calm under pressure and quickly diagnose issues
Understanding of system logs, metrics, telemetry
Ability to take command and confidently direct engineering resources in ambiguous situations
Ability to communicate effectively with stakeholders during an incident
Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation
Qualification
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Required
Bachelor’s Degree from a four-year university or relevant substitute experience
6+ years relevant work experience in Technical and/or Application Support with strong knowledge technical troubleshooting
2-5 years of management experience with direct reports
Understanding of large-scale distributed system architectures (e.g., databases, web services, application services)
Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios)
Ability to author scripts to facilitate troubleshooting as well as configure alerts
Ability to prioritize and manage incidents based on severity, with a focus on customer impact
Ability to remain calm under pressure and quickly diagnose issues
Understanding of system logs, metrics, telemetry
Ability to take command and confidently direct engineering resources in ambiguous situations
Ability to communicate effectively with stakeholders during an incident
Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation
Preferred
Proficiency in scripting languages (e.g., Python, Bash) is a plus
Periodically meeting with reports across timezones
There may be periodic weekend coverage requirements
Adaptive management style according to level and proficiency of engineering reports
Ability to understand technical employee career paths and collaboratively develop career plans
Scheduling a global team through holidays, sickness and vacation leaves, across timezones
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employee Stock Purchase Plan
Company
myGwork - LGBTQ+ Business Community
myGwork is the largest global platform for the LGBTQ+ business community.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.77MKey Investors
24 HaymarketInnovate UK
2023-08-17Series Unknown· $1.66M
2023-08-17Grant· Undisclosed
2021-12-07Series A· $2.12M
Leadership Team
Adrien Gaubert
Co-Founder & CMO
Recent News
2024-04-10
Company data provided by crunchbase
