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Company

Original Job Post

Optiv · 2 days ago

Manager, Security Engineering

Leawood, KS

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Lead the Security Engineering Team(s)

Responsible for the overall Cyber Operations client life cycle management

Ensure engineering expectations are set, understood, agreed upon, and met

Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction

Monitor service delivery for contractual compliance

Assist with ensuring service descriptions match platform and service capabilities

Review and suggest change orders where applicable

Serve as a point of contact for service levels, escalations and issues for the customer

Working knowledge of business processes and workflows along with the ability to communicate them in lay person’s terms

Develop service action plans based on root cause analysis, trends and customer inputs

Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis for engineering team(s)

Provide timely, accurate and relevant internal utilization reporting

Ensure day-to-day service operations are delivered to clients

Validate service level agreements are being met for clients

Work with vendor(s) to ensure tickets and bugs are reported and addressed

Engage in on-call scheduling and duties to act as a point of escalation for both missed pages and for higher level business decisions

Assist internal IT teams to ensure functional systems are operating as intended

Effectively manage associate through principal level engineers

Qualification

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Service Delivery ManagementIT SecurityManaged ServicesTechnical RelationshipsManaged Services Sales ProcessesProblem-SolvingInterpersonalVerbal CommunicationWritten CommunicationTeam-OrientedCustomer RelationshipSIEM EngineeringSecurity NetworkingSecurity+GSECPMPGCIAGCIHCISSP

Required

Bachelor’s Degree (B.A.) from four-year college or university Information Technology, Information Security/Assurance, Engineering or similar area of study; or at least five years related experience and/or training; or equivalent combination of education and experience preferred

5 or more years of experience in service delivery management required

5 or more years Information Technology experience required

5 or more years of IT security experience required

3 or more years of Managed Services experience required

Demonstrated experience building technical relationships

Team-oriented and possess excellent problem-solving, interpersonal, verbal and written communication skills

Strong customer relationship skills

Experience supporting Managed Services sales processes

Preferred

3 or more years of SIEM Engineering experience preferred

One or more certifications in Security/Networking including Security+, GSEC, PMP, GCIA, GCIH, CISSP or other security-specific vendor/product certifications preferred