104 applicants

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Company

Original Job Post

Truepill · 1 week ago

Manager, Workforce Management

United States

Full-time

Remote

Senior Level

$90K/yr - $100K/yr

5+ years exp

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Health CareMedical

H1B Sponsorship

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Responsibilities

Ensure the intraday management team provides real-time oversight and takes action to meet revenue, customer experience, and efficiency goals

Develop staffing plans to achieve service levels on a weekly, monthly, and annual basis

Identify seasonality and volume drivers, and quantify their impact on workload

Partner with the Growth team on forecasts and hiring plans for frontline staff

Establish regular communication with business leaders on performance, forecasts, insights, and recommendations

Drive effectiveness of workforce planning through ongoing process analysis and redesign

Generate, analyze, and use performance data to propose improvements and cost efficiencies

Develop recommendations and articulate workforce plans and staffing strategies to cross-functional partners

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Workforce ManagementContact CenterTeam ManagementWFM SoftwarePharmacyHealthcareWFM Software ImplementationPaylocity HRISLate Stage Growth Startup EnvironmentProblem SolvingBuilding Optimized Processes

Required

Bachelor's degree or an equivalent combination of education and experience

5+ years of workforce management and/or analytics experience, particularly within contact center setting

2+ years experience managing a team/department

Experienced with WFM software

Preferred

1+ year(s) experience in Pharmacy or related Healthcare field

Experience implementing WFM software

Experience with Paylocity HRIS

Experience working in a late stage growth startup environment, love problem solving and building optimized processes

Company

Truepill

Glassdoor

2.7

Truepill provides an API-connected healthcare infrastructure designed to revolutionize the patient experience.

Founded in 2016

Hayward, California, USA

501-1,000 employees

https://www.truepill.com/

H1B Sponsorship

Truepill has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2022 (4)

2021 (4)