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Company

Nelnet · 7 hours ago

Manager - Account Executives (West)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $130K/yr

5+ years exp

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Responsibilities

Lead a team of Account Executive professionals to achieve high levels of sales and service performance. Manage team to high quality, high value and high quantity activity metrics.

Coach and mentor direct reports sharing best practices leveraging experience and successes. Act as a role model supporting AEs with client engagement and interactions.

Support large cross-sell opportunities and key account retention with direct reports, including virtual and in-person attendance. Provide guidance on Account Planning efforts with assigned team.

Assist with onboarding, training, and orientation of new AEs.

Conduct regular Sales Team calls to exchange ideas, successes, challenges and relevant topics to support team growth.

Retain and grow current higher education accounts designated in territory by reviewing client contracts, maintaining contract end dates, championing utilization, and proactively engaging clients to extend/review the term and product offering.

Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.

Conduct a structured meeting on campus (or virtual if required) for each client institution at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives.

Develop intimate understanding of client needs at all levels of the institution, and articulate the practical application of Nelnet Campus Commerce solutions on each campus through client interaction.

Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment. Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.

Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).

Generate, complete and track project and change request forms, documenting these activities in the CRM.

Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.

Attend trade shows, conference and other events as needed to support client communication and engagement.

Gather competitive information to assist in continually evaluating market position.

Work collaboratively with the full sales team and other lines of business to develop a strategic customer service plan and to resolve any customer issues.

Willing to travel roughly 50%

Qualification

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Sales managementCustomer relationship managementHigher education marketSaaSBillingPayment processingERP systemsOracle PeopleSoftOracle CloudEllucian BannerEllucian ColleagueEllucian Power CampusWorkdayJenzabarRelationship managementCross-selling

Required

Bachelor’s Degree, or equivalent experience, preferably in business and/or technology

Minimum of 5 years of sales management experience

Strong leadership skills with the ability to lead a team to high levels of sales performance, achieving weekly, monthly and annual team sales goals and quotas for both new revenue and retention

Positive, outgoing personality

Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution

Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution

Conscientious, committed with a high level of integrity

Excellent relationship, sales and account management skills

Understand both the customer’s business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally

Ability to promote new services and cross-sell into the customer account

Willing to travel roughly 50%