Thryv · 1 day ago

Manager- SaaS Learning Methods

United States

Full-time

Remote

Mid, Senior Level

6+ years exp

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MarketingSaaS

Hiring Manager

Kylie Harrington

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Responsibilities

Oversees skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Ensures training program(s) meet company objectives.

Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum.

Develops curricula supporting defined competency models or skill frameworks.

Provides outlines, syllabus, lecture notes, and/or materials for trainings and coaching sessions.

Maintains communication with customers to ensure effectiveness of training. Establishes metric used to evaluate training effectiveness and analyzes outcomes to determine ROI and recommend changes to programs.

Participates in the selection of software or collaboration tools used for training.

May select and manage vendors that provide training materials or conduct training.

Supervises team by providing guidance, development opportunities, and continuous feedback.

Qualification

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SaaS experienceCurriculum developmentProject managementCollaboration toolsMentoring others

Required

Bachelor’s degree (or international equivalent), required.

6+ years of related experience, required.

Leadership skills with the ability to develop and mentor others in a remote-first environment.

Project management and organizational skills with the ability to multitask and balance multiple priorities.

Strong industry knowledge with an in depth understanding of related best practices and processes.

Strong presentation and communication skills, both written and verbal, with the ability to build rapport, effectively collaborate, develop others through sharing objective feedback, and influence others across the organization.

Technical aptitude with the ability to utilize various industry-related systems and applications.

Ability to travel less than 5% of the time.

Must be 18 years of age or older.

Must successfully complete pre-employment screening process, as required.

Must successfully complete any required training or orientation courses, as needed.