Allstate · 3 hours ago

Manager Claims Auto, Total Loss

CAN - ON GTA (Remote)

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Provide operational leadership and direction to a capable team of Claim Advisor & Senior Claim Advisor Total Loss and ensures their cooperation to successfully meet Allstate Canada Group’s and the Claim Department performance requirements

Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.

Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities

Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy

Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies

Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives

Recommend appropriate level of resources for team

Ensure performance and development plans are in place for all direct report employees

Provide ongoing direction to the team to achieve targets

Participate in Talent Pool Assessments

Qualification

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Property Claim experienceCIP designationClaims Best PracticesData analysisInsurance regulation knowledgeProperty technical experienceCoaching skillsMS Office knowledgeExcel proficiencyTableau proficiencyBusiness technology systemsLegal requirements knowledgeRegulatory requirements knowledgeContinuous Improvement knowledgeAgile knowledgeChange Management knowledgeMentoring skills