Allstate · 4 hours ago

MANAGER CLAIMS AUTO

Can - ON Outside GTA (Remote)

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements

Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.

Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities

Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy

Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies

Ensure performance and development plans are in place for all direct report employees

Participate in Talent Pool Assessments

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Auto Claims experienceManagement experienceCIP designationClaims Best PracticesAdvanced MS OfficeExcel knowledgeTableau knowledgeLegalContinuous ImprovementAgile methodologyChange ManagementEmployee development